More Than A Few Words

You know, I’ve always believed marketing should feel more like a warm hug than a high-pressure sales pitch. So when Alesia Galati and I got to chatting about social media burnout (oh yes, that nagging, energy-draining beast), it was like she reached into my cluttered content calendar and whispered, “There’s a better way.” We laughed, we nodded, and somewhere between SEO tips and podcast rants, I found myself ready to trade reels for real conversations. If you’re teetering on the edge of social media fatigue, wondering if there’s an off-ramp that doesn’t lead to oblivion—good news. There is. And Alicia’s got the roadmap. Main Points from the Conversation: Podcasting as a Stress-Free, Strategic Alternative to Social Media Alicia hit a nerve with so many of us—social media can feel like a hamster wheel with no off switch. Podcasting, by contrast, offers a calmer, more intentional way to share content, connect with your audience, and still build your brand without dancing in front of your phone. Guest Appear

When a Great Idea Doesn’t Get a Second Chance This is another one of my What Went Wrong? conversations, and I love these because we all have ideas that don’t turn out the way we hoped. Sometimes, they’re just bad ideas. Other times, we give up too soon. That’s exactly what happened to Nina Froriep, who had a smart, scalable concept for video production—but abandoned it after a rough first attempt. Years later, she watched someone else build a thriving business using the same model. What Happened Nina came up with the idea of a video assembly—a streamlined production process where multiple business owners could shoot professional videos in a single session, saving time and costs. It seemed like a brilliant, efficient approach. She lined up her first participants, booked a location, and prepped everything. Then reality hit. Clients showed up late, skipped the pre-work, or ignored the schedules entirely. The result? Chaos. A few usable videos, a ton of frustration, and an idea that never got a second chance.   K

Yes, we’re talking about AI again because, let’s be honest, it’s everywhere, everyone is using it and most people are using it wrong. It’s easy to feel like you’re just throwing AI at problems without a real plan. That’s why I was excited to talk to Melissa Reeve, an expert in agile marketing, about her TRISS framework—a simple way to decide where AI can make the biggest impact in your business. If you’ve ever caught yourself bouncing from one AI tool to another, hoping something sticks, Melissa calls that “random acts of AI.” And just like random acts of marketing, they rarely lead to success. Instead, the TRISS framework (Time, Repetition, Importance, Satisfaction, and Standardization) gives business owners a way to filter through the hype and focus on AI applications that actually save time and improve efficiency. Here are the key takeaways from our conversation: Time Matters – If a task doesn’t take much time, it’s probably not worth automating. But if something eats up hours of your week, AI might be th

Most small business owners dream of growing our small businesses into something bigger. But scaling comes with challenges—hiring, infrastructure, and managing processes without losing control. I sat down with Anthony Franco, a serial entrepreneur who has launched, scaled, and sold multiple businesses. He’s also the host of How the Founder, a podcast where he and his co-host dive deep into the challenges business owners face. In this conversation he shares his insights on scaling the right way.   Ask Yourself: Do You Really Want to Scale? – Growth isn’t for everyone. Some businesses thrive at 5-10 employees, and scaling beyond that requires a different mindset and willingness to delegate. Systems and Processes Are Essential – Once you decide to grow, you need to document how things are done. A business can’t scale if key processes exist only in the founder’s head. Communication and Organization Matter – As teams grow, structured communication through tools like Slack, Teams, and shared knowledge bases en

My guest today is Iris Goldfeder, founder of Gas Stove Creative. Iris and I are two out-of-sync New Yorkers who somehow ended up in Indiana, crossing paths in the small business community for years. But today, instead of swapping stories about pizza and city life, we’re talking about something every business owner faces at some point: the growing pains of change. Iris recently had a lightbulb moment—she’d evolved her business, but she’d forgotten to tell people! So while she had moved on to working with established companies, her network was still sending her the startups she used to serve. This realization kicked off a strategic shift, one that every business owner can learn from. How do you reposition yourself without alienating past clients? How do you make sure people know what you do now? And how do you avoid pricing conversations that make you want to bang your head against the wall?  Communicate Changes Early & Often: Don’t assume people know your business has evolved. Proactively update referral

We’ve all done it—Googled ourselves or our businesses, only to find something outdated, inaccurate, or just plain wrong. And the scary part? Most people believe whatever Google tells them. If Google says you’re permanently closed (even when your business is booming), potential customers won’t bother double-checking. They’ll just move on. That’s why it’s so important to take control of what Google says about you. I sat down with Andrew Laws founder of Yeseo, to talk about how business owners can make sure Google gets it right—because if we don’t do it, who will?   So how do you do that?  Andrew Suggested:  Google Isn't Always Right – While we rely on Google for information, even Google admits its results aren’t always accurate. This means businesses need to take control of their own online presence. Claiming & Maintaining Your Google Business Profile Matters – Business owners can significantly improve how their company appears online by ensuring their Google Business Profile is up-to-date and consisten

Marketing is all about connections, but too often, we skip over the most important piece—people. Sure, we love talking about product, price, place, and promotion, but what about the humans behind the strategy? That’s why I brought back Dave Dave Charest, Director of Small Business Success at Constant Contact, for a lively chat about the Four P’s of People—peers, pros, patrons, and promoters. Spoiler: your next marketing breakthrough might come from focusing less on what you’re posting and more on who you’re talking to. Peers Are Your Marketing Wingmen Think of your peers as your brainstorming buddies—the business owners and marketers walking the same path. Sure, they might be in your industry, but they’re not your competition. Instead, they’re allies who can share insights, lessons learned, and even a little encouragement. As Dave put it, peers can help you grow by sharing their own roadmaps to success. Pros: Your Marketing Role Models These are the businesses that make you say, “I want to do that someday.” D

Tina Bakehouse is living proof that even the best teachers are always learning. As an intuitive communication coach, she’s built a reputation for helping others communicate with confidence and authenticity. But as she shares in this conversation, her early days in business were filled with valuable lessons—especially about getting clear on her offers. Like many of us, Tina learned that trying to be everything to everyone only leads to confusion. It’s a little like showing up at a potluck with five half-baked dishes—your guests won’t know where to start, and chances are, nothing gets devoured. Here are some key insights from Tina’s journey: The Power of One Clear Offer: When Tina launched her first five-day workshop, she tried selling both group and individual coaching simultaneously—at the same price. The result? Mixed signals and fewer sales. Her big takeaway? Pick one lane, get crystal clear on your ask, and make it easy for people to say yes. Align Offers to the Audience and Platform: Tina now tailors her

A few years ago I sat down with Wayne Mullins, founder of Ugly Mug Marketing, to dive into his unique “3-5-3” formula for turning your website from a static space into a real business driver. If you missed the original release of this episode, you want to be sure to catch it now.  His approach is all about honing in on what users need, and it starts with capturing attention in the first three seconds. The truth is, visitors aren’t "browsing" anymore—they’re "hopping" from one page to the next, and you need a hook to keep them around. Next up are the five critical questions to ask on every page. Who’s visiting this page? What’s the exact action you want them to take? And maybe most importantly, why would they take that action, from their perspective? This exercise of stepping into the visitor’s shoes can completely transform how each page is designed to serve them. The final three elements, or “three C’s,” of effective design wrap it all together: composition, contrast, and content. Wayne’s big takeaway here?

Sometimes, as business owners and marketers, we get so wrapped up in what excites us about our products or services that we lose sight of what matters to our audience. That’s exactly what Brad Koch, a coach and business strategist, discovered the hard way. Brad talks about what went wrong as he shared a story of a marketing campaign that fell flat—and the lessons he learned about crafting messaging his customers really cared about.  Key Takeaways: Shift the focus to your audience’s needs. Brad’s original campaign focused on features and specs that excited his team but didn’t address the real pain points of his target audience. The "aha" moment came when he realized his messaging needed to solve his customers' problems, not highlight his product’s capabilities. Be the guide, not the hero. Effective marketing positions your customer as the hero of the story and your business as the guide who helps them succeed.   Clarity beats complexity. Trying to say everything in your marketing only dilutes your messag

Let’s face it: whether it’s a middle school rumor or a scathing online review, negative feedback stings. As business owners, those harsh words often hit close to home because they’re not just about our work—they’re about us. In this episode of More Than a Few Words, I chatted with David Oates, a seasoned crisis communications expert, about how to handle negative reviews and comments with grace. David shared practical advice on how to respond with "empathy and action"—a simple yet powerful approach to defuse tension, protect your brand, and show others that you care about making things right. Key Takeaways: Empathy and Action Are Key: When responding to negative reviews or comments, show understanding without immediately accepting blame. Apologize for the experience and offer to make things right, which reassures current and potential customers of your commitment to service. Avoid Ignoring or Arguing: Ignoring negative feedback implies indifference, while arguing online escalates conflict. Both approaches

We've all been there, when a great idea turns out to be, well, not so great? We’ve all been there, right? That lightning bolt moment where we think, “This is it! This is the idea that’s going to change everything.” And then reality sets in. To share her own “What Was I Thinking?” moment, I’ve invited my friend Jen Edds, the head brassy boss at Brassy Broadcasting Company. Jen had a vision of launching a daily podcast—short, punchy, and everywhere. But just before jumping in, she took a step back and asked herself the tough questions: Was this the right show? Was this sustainable? And most importantly, was this for her audience? What she discovered might just save you from your next over-ambitious content plan. So, grab a cup of coffee and get ready for some laughs, lessons, and a little tough love on making your marketing work for you. Key Takeaways: Just because an idea is exciting doesn’t mean it’s the right fit—evaluate sustainability before diving in. Content should serve your ideal audience, not just

Let’s face it—if you’ve been in business for a while, you’ve got knowledge people would pay for. Years of experience, hard-won lessons, and insights that could save someone else time, money, and frustration. But turning that wisdom into a profitable business? That’s where things get tricky. It’s not enough to just “know stuff.” You need a structure, a system, and a way to package your expertise so that it delivers real transformation—not just another downloadable PDF gathering dust on someone’s hard drive. That’s exactly what Mary Henderson and I tackled in this conversation. She breaks down why the wisdom economy is booming and how experts can build e-learning businesses that are more than just scattered courses and offers. The key? Start with a strong foundation. Instead of jumping straight into selling, take the time to unpack your full inventory—your skills, experiences, and even personal challenges—because that’s where real value lies. Then, create a framework that simplifies complex ideas, delivers resu

In another of my continuing What Went Wrong series I chatted with Tracy Brinkman, a business success coach, podcast creator, and host of the Dark Horse Entrepreneur podcast. Tracy shared a story that every business owner can relate to: the time he created something he was certain people would love—only to be met with silence. Years ago, Tracy poured his heart into developing a goal-setting seminar. He thought he had all the pieces in place—a clear concept, valuable insights, and a hungry audience. But when he launched, there wasn’t a ripple of interest. Why? Tracy realized he had skipped the most crucial step: asking his audience what they actually needed. It’s a classic trap. Like Tracy, many entrepreneurs try to appeal to everyone, believing that casting a wide net will bring in more fish. But in reality, it’s the focused approach—speaking directly to a specific audience—that truly resonates. Tracy's story is a powerful reminder that vague messaging and generic offers often get lost in the noise. His hard-w

  Using AI to add a neighborhood feel to your marketing may sound contradictory, but it’s possible when approached with the right mindset and structure. In this conversation with Peter Murphy Lewis, a fractional CMO and founder of StrategicPete.com, we explored how AI can actually make your messaging more authentic and personal. Peter shared actionable strategies for turning AI into a trusted assistant that speaks in your voice and resonates with your audience. Key Points from the Conversation: Ask the Right Questions: Start by compiling questions that generate the best AI responses. Document both the questions and the resulting answers to build a repeatable process. This is like creating a cheat sheet for future prompts that keeps your AI interactions consistent and productive. Create Standard Operating Procedures (SOPs): Develop clear instructions for different content types, whether it's a LinkedIn post, newsletter, or blog. Think of this as choosing the right outfit for the occasion—what works f

I know you think you know everything there is to know about LinkedIn, but trust me—there’s always more to learn. That’s exactly what I found when I chatted with Sam Swirsky, a LinkedIn coach and writer who’s helped some of the biggest content creators build hyper-engaged fan bases. He shared actionable advice on how small business owners can do more than just collect followers—they can cultivate real, engaged communities on the platform. Key Takeaways and Actionable Insights: Engagement is a Two-Way Street: Comment thoughtfully, respond to messages, and create posts that invite genuine discussions. Make your audience feel seen and valued—relationships build loyalty. Try This: Start or end your next post with a question that sparks conversation. Avoid Engagement Pods: They might give you vanity metrics, but they won’t build meaningful relationships or generate business results. Try This: Focus on interacting authentically with five new people every week. Go Live (Even if it Scares You): Whether live or p

In every sales conversation, there comes that moment when you're so excited about what you do, you want to share everything you know. But that is often a mistake, as Janice Porter, a LinkedIn trainer and relationship marketing strategist explained in our conversation, for the What Went Wrong Series Janice found herself giving away premium insights during free webinars and initial consultations. Like many of us who started as educators, her natural instinct to teach was getting in the way of building a sustainable business.    During our conversation, Janice shared her journey of learning to balance generosity with strategy, walking the fine line between offering value and undervaluing your own work. Here are the key takeaways from our discussion: Stop Giving Away the Store - The key is to give enough value to demonstrate expertise while leaving room for clients to want more. Finding Balance in Presentations - Instead of solving every problem upfront, focus on sparking curiosity. Let potential clients see wha

  If you’ve been playing around with ChatGPT to write a few social posts or even draft a blog, congratulations—you’re off to a good start. But let’s be honest, that’s just the tip of the iceberg. In this conversation with Stephen Lewis, a seasoned marketer and head of Sydney-based agency Tailist, we explore how to make ChatGPT your marketing partner rather than just a copy assistant. With insights drawn from years of experimenting with AI tools, Stephen shares practical advice on turning ChatGPT into a research powerhouse, a strategic consultant, and a creative collaborator for your business. Here are a few key takeaways from our conversation: ChatGPT as a Research Tool: Most people think ChatGPT just mimics human writing, but it's also a brilliant research assistant. Since it has "read" countless blog posts, forums, and articles, it can provide deep insights into audience preferences, fears, and motivations that people might not even admit in a traditional interview. Ask Better Questions: If you

E-mail marketing has changed, and so must your approach if you want to reach your audience in 2025. I chatted with MV Braverman, founder of Inbox Welcome, to talk about e-mail deliverability—a topic often overlooked but absolutely essential. While we all obsess over catchy subject lines and beautiful designs, none of that matters if your e-mails never make it to the inbox. MV shared practical advice to help you understand deliverability and improve your results. Here are a few of the key takeaways: Authentication is Non-Negotiable To combat spam, providers like Google and Yahoo now require senders to authenticate their e-mails. Tools like SPF, DKIM, and DMARC ensure your e-mails are verified and trustworthy. But here’s the catch: while platforms like MailChimp can help you authenticate campaign emails, that’s only part of the puzzle. MV recommends a comprehensive setup covering all your email streams—like invoices, auto-responders, and proposals. Reporting Matters DMARC doesn’t just verify your emails—it

I sat down for a conversation with Vince Warnock, an 11-time bestselling author and one of Adobe's top 25 marketers in the world. But what made our chat truly special wasn't his impressive credentials - it was his willingness to share his biggest mistakes and what he learned from them. Main takeaways from our conversation: 1. Even accomplished professionals battle imposter syndrome. Vince shared how he sabotaged his first book launch by canceling major media interviews with Forbes and Entrepreneur because that inner voice kept telling him he wasn't good enough. The lesson? Those feelings are normal - even Seth Godin and other marketing giants experience them. 2. The key to managing self-doubt isn't eliminating it - it's building a support network. Vince learned to surround himself with people who understand these challenges and can step in before self-sabotage takes hold. As he put it, "Imposter syndrome isn't bad. What's bad is what you choose to do with that information." 3. Lead magnets need strategic alig