Now@avaya With Fletch

Avaya announced a partnership with Save The Children, the global humanitarian organization, to support its Girls’ Educational Programming through Avaya’s Devices Diversity Campaign.In the spirit of the US National Diversity Day, Avaya will kick off our Devices Diversity Campaign where for every one of Avaya’s diverse portfolio of multimedia devices sold for the remainder of the year, a contribution will be made to Save the Children’s Girls' Educational Programming.

Recently released research from analyst firm Canalys reveals that Avaya (Avaya Holdings Corp., NYSE:AVYA) solidified its position as the worldwide market share leader in contact center solutions, demonstrating a customer-centric strategy that provides a range of options from on-premises, private cloud, hybrid and public cloud platforms for businesses of all sizes.

October is coming, and with it―the 38th GITEX Technology Week. Imagine: in 1981, its first year, the fastest modes of communication between companies were the fax machine and telephone. Large companies used an internal mailman to physically deliver messages to colleagues on other floors. Even then, GITEX celebrated pioneers in technology and looking to what comes next. Here and now, it’s the Fourth Industrial Revolution and GITEX has faithfully shone a spotlight on the evolution of the industry.

It’s well-documented in several studies that most active shooter incidents are over within 5 minutes to 12 minutes.  Likewise, the average response time for public safety personnel ranges from 13 minutes to 18 minutes. The Naval Post Graduate School, the State of Massachusetts, the FBI and NYPD research projects all point to two key factors in reducing the casualty impact in these incidents. Listen for what they are.

Gartner has recognized Avaya as a Leader in its 2018 Gartner Magic Quadrant for Unified Communications, Worldwide—just weeks after we earned our spot in the Leaders quadrant for the Gartner Magic Quadrant for Contact Center Infrastructure.This is the ninth time that Avaya has been in the Leaders quadrant for UC, reflecting Gartner’s confidence in our completeness of vision and ability to execute, and our ability to continue to deliver innovative, differentiated and valued solutions.

Avaya announced that Network Products Guide, one of the industry's leading technology research and advisory guides, has named Avaya a Gold winner for Business Intelligence and Analytics in the 13th Annual 2018 IT World Awards®. These industry and peer recognitions from Network Products Guide are premier information technology awards honoring achievements across every facet of the IT industry.

With digitization coming to every industry and line of business, there’s a lot of money on the table for channel partners. But big, brand-name companies aren’t the only ones in danger of being disrupted and left behind. Technology partners are as well. Your customers are relying on their trusted partners to help bring their business into the future, and not everyone is going to be successful.

Avaya announced its technology partnership with the largest private bank in Indonesia, Bank Central Asia (BCA), enabling a major digital transformation that will revolutionize how the Bank engages with its customers.

If digital transformation (DX) is using digital technologies to create new business models and change markets, then the journey has only just begun according to a new IDC white paper commissioned by Avaya. The study of nearly 800 enterprise companies across 15 countries showed this and other constructive insights for organizations planning their transformation strategies. Download your copy HERE: http://bit.ly/AvayaDX

Listen how eCall - A life-saving innovation now mandatory in all new passenger-vehicle types for sale in the EU, has been deployed in Portugal by Avaya. eCall allows telemetry data is sent from a vehicle to emergency services when an accident occurs. This providing accurate incident location and other vital information.

Avaya announced that the new Avaya IP Office™ release is now available globally. “The Avaya IP Office solution serves an enormous base -- 26 million users and growing -- and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder.”

So I was never any good about telling time. Maybe not 43 seconds, but it will explain the GDPR surge that happened this past week and tell you what it means to you and what additional protections you have. All in just 43 seconds, with 5 minute and 30 second over run. ;-) Enjoy!

Guildford – Avaya Holdings Corp. announces the appointment of Alison Hastings as UK Channel Lead. Reporting to Steve Joyner, European Channel Lead at Avaya, Hastings is responsible for maximising the value Avaya brings to its UK partner community, increasing portfolio adoption and growing Avaya’s channel business in the UK.

Avaya Holdings Corp. announced the company is positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, marking the 17th time that Avaya has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as “companies that execute well against their current vision and are well positioned for tomorrow”.

Santa Clara, Calif., — May 10, 2018 – Avaya Holdings Corp. (NYSE: AVYA) today reported financial results for the second quarter and first six months of fiscal 2018 ended March 31, 2018. For the FULL PRESS RELEASE: https://www.avaya.com/en/about-avaya/newsroom/news-releases/2018/pr-us-180510/

Batelco’s staff and the ministry’s IT team deployed the latest Avaya solutions, linking all regional offices and the ministry in Manama in the first phase. This was done with zero interruptions to services. The second phase of the project is expected to be extended to all ministry employees and embassies around the world.

Avaya Holdings Corp. (NYSE:AVYA) announced Ron Griggs has joined the company as vice president, System Integrator Relations. In this role, Griggs will work closely with leading System Integrators (SIs) worldwide, heading the go-to-market strategy that will bring together the quality resources, tools and assets to drive joint success and growth.

The recent partnership between Avaya and Afiniti is set to deliver on the challenge of “Precision Without Surveillance” using Artificial Intelligence pattern matching to deliver intelligent routing not just to the NEXT agent, but the most appropriate agent.

Avaya Holdings Corp. (NYSE:AVYA) announced that it has been recognized for excellence in customer service by the Customer Relationship Management Institute (CRMI), LLC. The Institute has listed Avaya as a winner of the 2017 NorthFace Scoreboard (NFSB) award, which is presented annually to companies who, as rated solely by their customers, achieved excellence in customer service during the calendar year. This marks the fifth year for which Avaya has received the NFSB award.

Avaya announced Chris McGugan has re-joined Avaya in a new role as Chief Technology Strategist. McGugan will lead Avaya’s technology strategy development to guide future investments. He will focus on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading.