Now@avaya With Fletch

The audio version of a recent Blog by Jerry Dotson, Vice President Civilian Sales, Avaya Government Solutions. Jerry talks about how, calls are handled in an emergency can mean the difference between life and death. And how the future ability of an NG9-1-1 system to provide emergency responders with timely, accurate information is critical.

9-1-1 services in New York City took a credibility hit this week as several employees were accused of selling caller information to fake caller centers that essentially preyed on the most vulnerable callers. Geographically targeted were victims whose home addresses reflected they were in less affluent NY communities, therefore less likely to notice the scam being pulled off. While the requests for emergency assistance were never delayed, and first responders were dispatched properly, what did go off the rails occurred well after the emergency ended and during the follow up to the incident.Fletch sits down with APN legal correspondent Martha Buyer to discuss the story, and examine the complexities of trusted information to authoritative entities.

The State of the Desktop Report for 2019 is out and available for download by anyone who wants it. Get the details here as well as the Top 5 realities about the device on your desk that you use every day.

Avaya announced that TMC, has awarded the Avaya IX Collaboration Unit, an open “all-in-one” next-generation huddle-room video conferencing solution, a 2019 Communications Solutions Products of the Year Award.

TBD

For over 20 years, Atento has been going beyond the basics of customer service to create lasting bonds between brands and consumers. The global provider of Customer Relationship Management and Business Processing Outsourcing services pushes the limits of possibility to maximize every touchpoint along the customer journey, from customer care to sales to back office and technical support.

AVAYA has announced that TMC, a global, integrated media company, has awarded the Avaya OneCloud™ unified communications and contact center platform a 2019 Communications Solutions Products of the Year Award.

A 2018 study from Tech Pro shows that 70% of organizations either have a digital transformation plan in place or are working on one. But what does this plan look like? There are generally four different types of planning in business. Avaya's Chris McGugan explores the most important digital transformation plan you can create - the contingency plan.

At the packed Aug1st Open Meeting, E911 took center stage as Karti's Law and the Ray Baum Act §506 were discussed and voted on, as mandated by Congress, Fletch sits down with Chairman Ajit Pai and Hank Hunt for the REAL INSIDE story.

Moxy Hotels is Marriott's newest hospitality brand, providing fresh and innovative experiences to guests. By upgrading their communication infrastructure with Avaya IX Workplace solutions, Moxy Hotels can give its guests a higher level of service and satisfaction, bolster its workforce efficiency, and position the brand for future growth.

@Avaya and @IAUG are excited to announce our Call for Speakers for Avaya ENGAGE 2020! We’re seeking speaker proposals from Avaya customers, and our business and technology partners, on topics across Customer Experience, UC, Services, Cloud, AI, and Digital Transformation. Invite your customers and partners to participate today!

The award-winning CuisinArt Golf Resort & Spa, part of ‘The Leading Hotels of the World’ brand, has introduced enhanced guest experiences in their 101 suites and villas through the combination of the Avaya Vantage™ portfolio of Avaya IX™ Devices and an advanced hospitality application developed by Percipia.

Tassels have been turned and the sounds of “Graduation March” have echoed across campuses. A new crop of college grads will soon be planted in the workforce, and they say they’re ready. A study of last year’s grads conducted by the National Association of Colleges, for example, found that most feel competent in areas of professionalism, work ethic, communication and critical thinking. Only about half of surveyed employers, on the other hand, agreed.

The endpoint experience that matters includes not just IP devices, but TDM devices with industry-specific features. For those high-end environments, the Avaya VANTAGE device provides a unique control center for the entire room with a custom built application. Steve Brock joins FLetch for a review of what's new for Experiences that Matter.

Avaya announces unprecedented, enterprise life-saving device location discovery capabilities are now available through the integration between RapidSOS, 911 Secure SENTRY™ and the Avaya Aura and IP Office using the latest emergency response management solutions from Avaya.

Breaking from the serious side; when you hear the phrase “corporate” you likely won’t think of “entertaining” or “funny,” but that just means you have not yet listened to my good friend and corporate comedian, Greg Schwem. Greg’s view of the business world always makes me laugh, and he has been a guest 3 times on APN, bringing his slanted view of the world. In addition to his stand-up, he writes for the Chicago Tribune, and the Huffington Post, and has been featured on many other media outlets. https://www.gregschwem.com/

At the Latin America version of Avaya Engage, in Mexico City, Avaya last week announced the newest member of its UCaaS family. Powered By Avaya IX (aka IP Office) now runs as a set of containerized workloads on the Google Cloud Platform. This solution has a number of similarities to -- as well as a few major differences from -- the virtual machine (VM)-based “Powered By” offering.

An audio version of Steve Brock's latest blog, "The Rise of the Machines". Steve writes, AI is happening right now – in the office, the conference room, and wherever you do business. Some of these experiences are available today. Some are expectations of the exciting future to come. But for all of these, NOW is the time to invest in the “machines” that will make these experiences happen.

Experiences That Matter - We say it, and we mean it. We are pratice wjt we preach. Reach out and schedule an experience for your ewnvironment TODAY!

Avaya announced that Emergencias, an innovative urgent care health services provider, has implemented Avaya IX Contact Center to accelerate its digital transformation ensuring seamless and flexible communications with users. Avaya IX Contact Center will also help the company consolidate its communications infrastructure, improve its customer service processes and better position itself in a highly competitive healthcare services market.