Now@avaya With Fletch

Comprehensive Pain Specialists (CPS) makes it their mission to help patients find relief from all types of pain. To alleviate a major sore point responsible for significant dysfunction in its communications and patient service operations, the only answer was a complete replacement with an Avaya Enterprise Cloud: xCaaS solution.

The Internet of Things and the growing world of IoT devices, including the latest generation of smartphones and smart watches, is revolutionizing the way we communicate and connect to people and machines. But they are also the source of a growing list of 9-1-1 false events that can block the emergency service network.

Avaya, the global leader in delivering superior communications experiences, showcased the first edition of ‘Experience Avaya- Kolkata Chapter’ today at The Oberoi Grand in Kolkata. During the conference, Avaya leaders shared and discussed Avaya’s vision of “Leading User Defined Experience in the Digital World” with its customers and partners. The highlight of the event was a preview of what communication in an organization could look like in the age of Digital Transformation.

Star Cruises, a leading global leisure, entertainment and hospitality corporation in Asia Pacific, is enabling passengers and staff to enjoy global connectivity by leveraging the latest in contact center solutions from Avaya. By deploying the Avaya IP Office platform, Star Cruises’ guests benefit from top-notch service and added convenience across every touch point, internally and externally.

A city that’s nearly 350 years old with a trajectory of growth and innovation is destined to become a Smart City of today. In a move to achieve the efficiency and cost-effectiveness that would best serve its citizens, Woodbridge, NJ teamed with Avaya to create a unified, shared services model to support its municipal functions.

Avaya announced that Transcom, a global business process outsourcer (BPO), has upgraded its large, multinational contact center operation, building on Avaya Customer Engagement Solutions to drive rapid innovation and help the company advance to digital, omnichannel services.All of Transcom’s 52 contact centers around the world are equipped with Avaya solutions. Its largest operation is in Europe, where the company’s data center in the Netherlands serves 40 locations and clients in 16 countries, handling calls in all European languages.

Zang, an Avaya company, announced that its ‘Call Mom’ service is now live and can be used by anyone in the world to send a message to Mom for Mother’s Day. With families spread out over the globe in different time zones – including members of the military deployed overseas – getting Mom live on the phone can be challenging. That’s why Zang launched the ‘Call Mom’ service. This way, anyone can record a voicemail or send a text to their Mom before Mother’s Day, designate the date and delivery time, and then receive a text confirming the voicemail was delivered.

The Edison Awards, celebrating 30 years of honoring the best in innovation and excellence in the development of new products and services, announced today that Avaya was voted a Gold Winner for innovation in the category of Cyber Security at the April 20th event at The Capitale in New York City.

An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Why? Technology has evolved to a point where there is now an inconceivable number of ways for customers to engage with brands, creating a communications environment that many companies simply aren’t set up to handle.

Avaya introduced an innovative framework to help enterprises deal with the security and efficiency challenges arising as the Internet of Things (IoT), Big Data, and Digital Transformation push compute functions out to the edge of the network. The Avaya framework for the Everywhere Data Center addresses these challenges, introducing the Avaya Pivot operating platform and the Avaya Arc orchestration engine. Avaya also announced the Avaya VSP 8600, a modular Ethernet switch specifically designed to complement the unique capabilities of Avaya Pivot and Avaya Arc.

Avaya today announced that deployments of Avaya Fabric Networking recently surpassed 1,000 customers as a growing number of businesses and organizations around the globe adopt the technology. With trends such as cyber-security, mobility and Internet of Things top of mind, companies are increasingly upgrading their traditional networking solutions using more agile solutions with security in their DNA.

Avaya announced on April 12, 2017 that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Avaya IP Office Contact Center as a 2017 Unified Communications Product of the Year Award winner.

While the “Madness” unfolds on the court in Phoenix, Arizona this weekend, the National Association of Basketball Coaches (NABC) will ensure a controlled, seamless communication experience off the court for the thousands of coaches, staff and volunteers attending their annual convention by using a Mobile Command Center powered by Avaya IP Office.

As part of its mission to provide next generation AI technology that enhances the customer experience, Sundown AI today announced it will be working with Avaya to enhance its communication software.

Conveyant Systems, a leading supplier of Emergency Response Management Solutions and PC-based Attendant Consoles, today announced that its Sentry E911 solution is compliant with key team engagement solutions from Avaya, a global provider of business communications software, systems and services.

Avaya announced that it has received the NorthFace ScoreBoard Award from Omega Management Group Corp in recognition of achieving excellence in customer service and support in 2016. The award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.

Avaya announced that Avaya SurgeTM (formerly SDN FX Healthcare) has received a 2016 Telehealth Award from HealthTechZone.com, a leading healthcare technology news source.“With rapid changes in technology affecting the healthcare industry and increased risk of security breaches, we are pleased to be recognized for our efforts to make deploying secure healthcare innovation easy and affordable,” said John Orton, the U.S. Healthcare Practice Leader, Avaya.

Avaya's Andy Steen says, "I’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things). And let’s not miss the fact that I have three kids. It’s no different when I think about the important technological evolution of Avaya Stadium, which is turning three years old."

Avaya, a global leader in Customer Engagement solutions, today announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies.The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey -- making it easier for businesses to meet the digital demands of today’s customers. This announcement was made at Avaya ENGAGE 2017, the largest gathering of Avaya users under one roof, taking place this week in Las Vegas.

The Internet of Things (IoT) is hitting a tipping point. While there has been a fair amount of IoT chatter and hype over the past few years, deployments have been limited to the traditional machine to machine (M2M) verticals such as oil and gas, mining and manufacturing. Over the past couple of years, though, more verticals have been looking to connect more non-traditional IoT devices.