Now@avaya With Fletch

Avaya, announced today that the City of Martinsville has implemented the Avaya OneCloud platform to create a unified cloud solution for the city’s business communications creating a better experience for their customers and generate additional revenue.

Avaya announced that Welch’s, the company famous for its juices, jams and other grape products, has upgraded its communications infrastructure with Avaya IX Workplace solutions to bolster customer experience and workforce efficiency. By upgrading their communications infrastructure to Avaya IX Workplace, Welch’s has been able to significantly increase the efficiency and effectiveness of its operations, and provide for superior customer engagement bolstering this iconic brand with delicious products sold in 50 countries around the world.

Avaya Holdings Corp. announced that it will report financial results for the second quarter of fiscal 2019 ended March 31, 2019 on Thursday, May 9, 2019 before the market open. Avaya will host a live webcast and conference call to discuss its financial results at 8:30 a.m. Eastern Time. On the call will be Jim Chirico, president and CEO, and Kieran McGrath, senior vice president and CFO. The call will be moderated by Mike McCarthy, vice president of investor relations.

Citadel, one of the largest credit unions in Pennsylvania serving over 200,000 members, has selected the Avaya Oceana® next-generation customer engagement solution, a key component of the Avaya Intelligent Xperiences communications portfolio, to enhance its member experience and servicing capabilities.

AVAYA announced it has been recognized as a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2019. According to the report, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees.

Fletch runs through what the Act is, who it affects and what Enterprise MLTS users need to know and understand in this report on the next legislative requirement after Kari's Law.

Avaya has announced that it is furthering integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes.

Avaya has consolidated it's messaging platforms down to one; The Avaya IX Messaging solution. This is the goto product and transitioning could not be easier. Don't miss this exciting episode where Cyril fills in all of the missing pieces.

This month Avaya released its annual Corporate Responsibility Report, illustrating the company's key achievements in 2018 for making a positive difference in the world through its employees, technology, customers and supply chain.

During Women's History Month - Chris writes in his latest Blog:"When you’re a teenager, you might see this and think: “Dad this is so embarrassing, please stop.”But just like every other time I will embarrass you in the future—arranging your food to look like an animal or cheering too loudly in the crowd—I can’t and won’t stop. I always say, it’s only embarrassing if you care what people think."

Fletch talks to Sr VP Jeff Robertson from RapidSOS about the #NG911 trial in Shelby County TN. The county's new CM 8, used the SENTRY™ application built by 911 Secure to deliver near real-time floor plans and incident notes from the Enterprise building to the PSAP. This was made possible through the SENTRY™ integration with the RapidSOS Clearinghouse.

At the recent Avaya ENGAGE® event in Austin, TX, Avaya announced unprecedented, life-saving device location and additional data reporting capabilities that are now available as part of Avaya communications solutions for emergency response management providing real-time information that can help make the difference in life or death situations.

At the ENGAGE 2019 event in Austin, Avaya honored six U.S. partners for their outstanding collaboration, contribution, and commitment to innovation. Avaya’s Partner of the Year Awards celebrate leaders across five categories Innovation, MidMarket, U.S. Federal, Cloud, and Service) in addition to an award presented for Overall U.S. Partner of the Year.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced an integrated Slack app for Avaya communication platforms, a key extension of its cloud-native application ecosystem delivering a more consumerized and user-driven approach.

Avaya unveils CCaaS and UCaaS via a new storefront. Only Avaya offers this breadth of cloud solutions for retail customers in conjunction with its trusted agent and partner channel through a storefront that includes CC and UC bundles, desktop devices and workforce optimization solutions. making it easy for small to medium businesses (SMB) and mid-market organizations to learn, shop, buy. Avaya is expanding its enterprise expertise in communications and collaboration to a broad market of smaller organizations eager to purchase cloud solutions online.

Avaya Holdings Corp, a global leader in solutions to enhance and simplify communications and collaboration, has been named a winner of the 2018 Aragon Research Innovation Award for Artificial Intelligence in People-Centric Collaboration.

Avaya was presented with the 2018 Go Red Goes STEM Mission Innovation Award by the Chicago American Heart Association. "Every year, we think about ways to do more for the students and bring our mission to life in new and exciting ways. This year, [Avaya] stepped up and challenged us to think about the ways we’re using communication and technology. Not only has this company been dedicated to having an impact on the TODAY, but this company has moved the needle for our mission through the support of passing Kari’s Law [having] a tremendous impact on the lives of cardiac and stroke victims.

Companies must modernize how they do business in today’s hyper-connected world. Delivering more than just voice, unified communications (UC) provide leading companies with both tactical and strategic business tools to more effectively compete and win. UC technology is rapidly evolving to better support how employees today interact with information, customers, and colleagues. The Avaya Vantage™ desktop smartphone has been recognized as the ‘Best Endpoint Solution’ in UC Today’s 2018 UC Awards.

Avaya is demonstrating the integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless, secure customer and employee experiences.

Local San Jose 1st responders were honored at the Avaya Stadium by Avaya, the SJ Earthquakes and NENA, the 911 Association for the 3rd year in a row, 240,000,000 calls a year are answered by these unsung heroes, and we are pleased to be able to offer an evening of fun and festivities,