Cxotalk: Leadership, Innovation, Disruption

#digitaltransformation #healthcare Data science, machine learning, and artificial intelligence have the potential to transform healthcare in profound ways. In this episode of CXOTalk, we speak to Dr. Shez Partovi, Chief Medical, Innovation & Strategy Officer at Royal Philips to discuss how these technologies are already improving patient outcomes, diagnosing disease, and more.The conversation includes these topics:-- On Philips as a health tech company-- On the role of data in healthcare transformation-- On the need to rethink data analytics in transforming healthcare-- On data collection and data sources in health transformation-- On linking data science in healthcare to improved patient outcomes-- On creating incentives for data-sharing in healthcare-- On choosing the right problems to solve in data science-- On avoiding bias in data-centric healthcare-- On patient lock-in based on data silos in healthcare-- On whom should be responsible for bad data, algorithms, and patient outcomes-- On the future of

#cio #chiefinformationofficer #digitaltransformation Oshkosh Corp., founded in 1917, has 15,000 employees and builds specialty trucks and construction equipment. In this exclusive interview with CXOTalk, the Chief Information Officer (CIO) of Oshkosh Corp., Anu Khare, explains how the company invests in digital transformation.Keep reading to learn how a major American conducts business and financial planning for its digital transformation strategy.The conversation includes these topics:-- Innovation and digital transformation-- What is digital transformation?-- How does digital transformation enable innovation?-- How does the Oshkosh CIO conduct IT investment planning?-- Foundations of digital transformation strategy at Oshkosh Corp.-- What is the role of IT in creating business and digital strategy?-- Change management and the digital transformation journey-- Metrics and KPIs to evaluate digital transformation-- Role of data management and analytics in digital transformation-- On the importance of employee e

#cmo #chiefmarketingofficer #investmentWhat is the CMO role in 2022 and how should Chief Marketing Officers think about marketing strategy and prioritizing marketing investments?To learn more, we talk with Gaurav Chand, the CMO of Cognizant about technology investments, customer experience, the importance of brand, experiential marketing, how he leverages data for better decision-making, and much more.In this episode, we discuss:-- On aligning business priorities and marketing goals-- On the importance of thought leadership and content marketing-- On where Cognizant focuses its marketing investments-- On marketing measures, metrics, and KPIs-- On measuring marketing influence on sales and other areas-- On the importance of culture change in business transformation-- On the relationship between the Chief Marketing Officer (CMO) role and the Chief Information Officer (CIO) role-- On the importance of experiential marketing-- On using experiential marketing to build trust among customers and clients-- On account

#cybersecurity #security Our reliance on digital infrastructure and the Internet makes everyone vulnerable to cybersecurity attacks. Given the importance of cybersecurity, everyone from CEOs to board members and employees must understand the nature of this threat. Although cybersecurity involves technology, managing the problem relies on people and the willingness of individuals to change their behavior.To learn how to manage a cybersecurity program, we spoke with Gregory Touhill, director of the world-renowned CERT Division of the Carnegie Mellon University Software Engineering Institute (SEI). Proactive cybersecurity strategy should be an important element of any digital transformation effort.The conversation includes these topics:-- On the state of cybersecurity in 2022-- On security weakness arising from the intersection of administrative and operational systems-- On the challenges of enterprise security-- On the importance of prioritizing enterprise cybersecurity-- On managing ransomware attacks-- On cre

#DigitalTransformation #WomenInTechnologyWhat does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins us to discuss how a company so successful for so long can stay relevant in a digital world.The conversation includes these topics:-- About Stanley Black & Decker-- What is digital transformation at an established company?-- What is the role of data in digital transformation?-- How does Stanley Black & Decker manage pilot projects for transformation?-- What is the role of culture change in digital transformation?-- What are the metrics for evaluating digital transformation?-- How does Stanley Black & Decker compete for technical talent?Read the full transcript: https://www.cxotalk.com/episode/digital-transformation-stanley-black-deckerGet notified of live s

The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threatHow can Simmons University and other institutions remain relevant in this rapidly shifting environment? We talk with Lynn Perry Wooten, the president of Simmons University, to explore what's happening in higher education today.The conversation includes these topics:-- About Simmons University-- The state of higher education in 2022-- The business model of higher ed-- How to develop an economically viable business model for colleges and universities-- Technology is an enabler of higher education-- Supporting a diverse student body-- On the book Arrive and Thrive-- Advice for college students making the transition to graduate school-- Creating a transformational university experience for students-- Advice to women on gender equality in the workplace-- What is inclusive leade

#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidiaWhat is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI.If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview.The conversation includes these topics:-- About Michael Kagan, CTO, of NVIDIA-- What is the metaverse or omniverse?-- On digital twin applications in the metaverse (or omniverse)-- On computing platforms and the metaverse (or omniverse)-- On AI and the metaverse (or omniverse)-- On collecting data for advanced digital simulations-- On federated learning and autonomous vehicles-- On differences between smart manufacturing digital twins and the metaverse (or omniverse)-- On cloud computing platforms, data centers, and the metaverse (or omniverse)-- On cryptocurrencies and the metaverse-- On how the me

#BrandLoyalty #CustomerExperienceFor a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports.How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating customers as a relationship rather than a transaction.In this episode, we talk with Alex Chang, the Chief Marketing Officer of the San Francisco 49ers, for practical lessons on brand loyalty that we can apply to our organizations.The conversation includes these topics:-- On working in sports branding for the 49ers-- Why is fan experience important?-- How do the 49ers create fan loyalty?-- Create customer loyalty by building customer relationships-- How to use data and analytics to cultivate loyal customers?-- Building a mission and purpose to drive customer satisfaction and create happy

#metaverse #digitaltransformation #digitaltwinEnterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment.Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy,The discussion includes these topics:-- About the book Radically Human-- Accenture Tech Vision research findings-- On technology planning and enterprise CTO strategy-- Culture change and the “forever beta” mindset-- Advice to CIOs on technology transformation-- Enterprise adoption and the metaverse-- When will the enterprise adopt the metaverse?-- What is the role of digital twins in the metaverse?-- What prevents enterprises from adopting new technologies and mindsets?-- Advice to CIOs on enterprise technology transformationSubscribe to be notified of upcoming live episodes: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/technology

What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you.To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine."We are joined by guest co-host, Dr. David A. Bray, Distinguished Fellow with the Stimson Center, a foreign policy research institute located in Washington, DC. The conversation includes these topics:-- About life in Ukraine today-- Maintaining professional communities during time of conflict-- Maintaining professional IT technology deliverables during times of conflict-- How can global IT providers help Ukraine?-- Business continuity planning in the Ukraine conflict-- What kinds of investment does Ukraine need to rebuild?Keep up to date on CXOT

#DataScience #CustomerExperience Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business goals?To address these questions and more, we speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud. This episode explores how Albertsons, with over $62 billion in revenue and 325,000 employees, uses data across the company to improve operations and deliver better and more personalized products and services to customers.The conversation includes these topics:-- On data collection for customer experience-- On data sources that drive customer insights-- On h

#WomenInTech #GenderDiversityHow can women achieve success and thrive in executive leadership positions?We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership.During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gender equality, diverse teams, and successful leadership.Get notified of upcoming shows: https://www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/women-leadership-lessons-deloitte-executive-chairThe discussion covers these topics:-- About Jane Foutty, Executive Chair of Deloitte-- What are key skills for female business executives?-- How can business leaders balance conflicting priorities?-- How to inspire a bold vision?-- Importance of positive attitude-- How can companies attract more female lea

#CustomerExperience #DigitalTransformation #CitizensFinancialGroupWhy does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.We discuss these topics:-- About the Chief Experience Officer role at Citizens Financial Group-- What is customer experience?-- CX strategy and creating a positive customer experience-- Customer experience and digital transformation initiatives-- Foundations of customer experience strategy at Citizens-- How to improve phone-based customer service?-- Customer experience and the metaverse-- Trust is the foundation of customer experience-- How do you measure customer experience?-- What are the challenges of digital transformation?-- How do digital transformation strategy and customer experience come together?-- Role of data in customer

#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficerThe Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boots Alliance, talks about customer experience, data, and digital transformation.The conversation includes topics related to this digital transformation initiative:-- Digital Customer Experience at Walgreens Boots Alliance-- About Walgreens Boots Alliance-- What is digital customer experience?-- What are the components of digital customer experience strategy?-- How do you invest and measure the digital transformation of customer experience?-- How does personalization affect in-store customer engagement?-- What is the role of data in digital customer experience?-- What is the Chief Tech

#womenintech #diversityFor all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.The conversation includes these topics:-- About Suja Chandrasekaran-- About Diana McKenzie-- On the importance of gender diversity in the workplace-- What are the challenges of gender equality and workplace diversity for executive women?-- How can parents support their children and promote equality and diversity?-- How can organizations overcome the challenges of diversity in the workplace?-- What is the impact of working from home on a woman's career path?-- What should companies do to improve gender balance?-- How should women respond to gender bias?Keep up to date with upcoming shows: https://www.cxotalk.com/nominateRead the complete transc

#CustomerLoyalty #BrandLoyalty #ecommerce #cxBuilding customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.The discussion includes these topics:-- About FTD-- On customer loyalty and customer experience-- On the components of customer experience-- On the building blocks of customer loyalty-- On the technology elements and martech stack used to create customer loyalty-- On how to understand the customer-- On the future of technology for creating customer loyalty-- On how to build customer trust that leads to loyalty-- On advice for creating customer loyalty and bra

Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.Among the topics we discuss are:-- About Paul Ballew-- What is the role of data and analytics in the NFL-- Data governance in sports and the NFL-- Data collection and storage in the NFL-- How to choose the right data to meet business needs?-- Data and analytics at the Super Bowl-- Data sharing with teams in the NFL-- How to work with customers and partners-- How to determine the economic value of data?-- Where are data and analytics headed in the NFL?Subscribe to our newsletter: https://www.cxotalk.com/subscribeWatch the episode and read the full transcript: https://www.cxotalk.com/episode/data-analytics-nflPaul Ballew currently serves as the National Football League’s Chief Data & Analytics Officer. Based in New Yo

Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50 billion in revenue, Sanjib Sahoo, shares his thoughts on driving digital transformation at scale.This discussion includes these topics:-- About Ingram Micro-- What is a Chief Digital Officer?-- What is digital transformation?-- Digital transformation challenges and goals-- Digital strategy and customer engagement-- Digital transformation and corporate culture-- What are key metrics and KPIs for digital transformation?-- Digital transformation and supply chain logistics-- Talent management for digital transformation and innovationSubscribe to the CXOTalk newsletter: https://www.cxot

#CIO #CTOWhat will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.The in-depth conversation includes these topics:-- About EY and Nicola Morini Bianzino-- What is the Chief Technology Officer (CTO) job description?-- How should IT approach technology investment planning?-- How to create alignment between technology investments and business outcomes?-- What is the Chief Information Officer role and CIO responsibilities?-- What is the impact of technical debt on innovation?-- What is the relationship between CIO and CTO?-- Role of CIO and CTO in achieving ESG goals?-- Advice for CIOs on technology investment planning?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and see more videos:https://www.cxotalk.com/episode/cio-2022-technology-investment-planningListen to the podcast: https://www.cx

#innovation #customerexperienceIf you want to make your organization more innovative, start by listening to customers.Of course, everyone knows innovation is the key to a successful, sustainable business model and long-term growth. But how exactly can we innovate? And what factors drive innovative success?Read the full transcript: https://www.cxotalk.com/episode/how-innovate-start-customerSubscribe to our newsletter: https://www.cxotalk.com/subscribeIn this conversation, INSEAD professor, Ben Bensaou, and Bayer's Head of Corporate R&D and Social Innovation, Monika Lessl, explain how to build both disruptive and sustaining innovation into your organization.The discussion includes these important topics:-- Importance of innovation-- Innovation and competitive advantage-- Product innovation starts with the customer-- Innovation management and corporate culture-- Co-creation: How to innovate with customers?-- Obstacles to innovation-- Innovation strategy and allocation of resources-- Talent management and inn