No Vacancy With Glenn Haussman

Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel’s challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying technology, empowering both disciplines to work towards the same goals? Our guest, Dan Wacksman, walks us through what brings these two groups together so we can book more rooms and be more profitable. Guest: Dan Wacksman, Principal, SASSATO LLC, Sr Advisor at McKinsey & Company, and former Sr VP, Marketing and Distribution at Outrigger Hotels & Resorts Time: 30 minutes

Addiction in hospitality is 2x national average! We’re discussing this issue, what you can do about it, helping those around you and sharing news about the third annual Shatterproof Hospitality Heroes Reception at ALIS on January 28 from 6:15-7:30 p.m. that’s honoring Woodworth.  The reception honors Woodworth an integral part of uniting hospitality industry leaders to raise awareness and shatter the stigma of addiction.   Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsors: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff P

First up, Dieter Schmitz, area GM with the Lore Group, who’s become a specialist at being a hotel’s opening GM. We discuss this unexpected career journey and his most recent assignment, the Riggs Washington, DC. Then, Steve Solari of Meir Lake. He took and abandoned sleep away camp in the Alaskan wilderness and turned it into a luxury hotel and event center. And it’s crushing it. Here’s how he did it. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsors: Red Roof, Almo Hospitality   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpoi

First up, Director of Food & Beverage Eric Willhite at The Mayfair Hotel who shares what it takes to build a successful hotel F&B program from scratch. This conversation uses the rebirth of the historic hotel as a model to success. Then, the incredible Scott Gerber of Gerber Group. We hear the history of how he and his former partner Rande Gerber created their winning business, how they created the Whisky Blue brand you’ve experienced at W Hotels, the story behind the bars they run at the TWA Hotel and The Campbell and what you need to know about the future of the bar business. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questi

First up, Las Vegas foodie insider Al Mancini shares the latest in food trends in, how it affects our national cuisine and all the amazing new off Strip places that have opened from chefs that trained under industry superstars. Then, Olivier Dubreuil, VP Culinary Operations at Venetian and Palazzo Hotel shares what it’s like serving literally millions of meals every year. Think 2,800 pounds of bacon weekly, 130,000 pounds of red meat annually and lots of other massive numbers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn L

We went live with Rick Garlick of Magid to analyze, evaluate and uncover the newest and emerging trends in the hospitality industry. Some questions we grappled with: • How can you differentiate a hotel in a crowded market? • What technology do guests really want? • Which ‘enhancements’ actually create more guest stress? • Can we try a technology that failed?

First up, Glenn discussed genealogical tourism and the desire many of us have to explore our roots. Lots of insight on this amazing trend and some cool stories too with CIE Tour’s Elizabeth Crabill. Then, it’s a deep dive into what is happening at WaterWalk International with its President Mimi Rogers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Glenn's using LinkedIn Live now, so here's his first foray into the new medium. This is an audio only version. Let us know how he did!

First up, Glenn hosted RLHC’s annual conference in Vegas this past week and shares his observations before going to an interview with Rocco Bova, GM - Chable' Resort, a luxury level wellness focused Mexican resort. Then, Brad LeBlanc, Chief Development Officer, Best Western Hotels & Resorts, gives an update on the company and their go forward strategy. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

First up, Krystal Eng, Director of Operations at New York Hilton midtown. Learn what it’s like running one of the largest hotel complexes in New York City. Then, Alan Roberts, Global Head of Embassy Suites gives insight into the state of the brand and it’s customers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

First up, Amanda Saye, VP Operations and Kevin BrooksKevin has a account Managing Director at GreenTree Hospitality Group, then, author and Marriott Exec Christine Trippi; Plus, Biran Patel on 2020’s AAHOA annual conference and his journey on the AAHOA Board. Plus, what he’s thinking about during his year as Chair.   Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com   Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Recorded live during HX: The Hotel Experience Powered by AAHOA First up, Neal Patel, AAHOA Secretary on what it’s like being the youngest secretary ever to hold the office, how he achieved this accomplishment and what he’s going to do in the next few years as he takes his journey to AAHOA Chair. Plus, Rachel Humphrey, COO & VP of Franchise Relations at AAHOA, joins Glenn and Hotel Impossible’s Anthony Melchiorri for a supercharged crossover podcast with Checking In with Anthony and Glenn. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.nvacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @

It's official! AAHOA has it's new CEO, Cecil Staton. And we got him on the mic for an introductory conversation where we learn his background, his qualifications and how he plans to get settled into this new role!

In today’s show we discuss the importance of group business and how it relates to a hotel’s healthy bottom line. Topics include how to win group business in all economic times by avoiding commoditizing the group experience for better pricing power, reinventing the sales experience, avoiding cookie cutter responses and more. Guest:  Bob Post, CEO. Knowland Time: 28 minutes

First up, Andrew Nielsen, GM, The Current Hotel, Autograph Collection on his experience opening up a new hotel and creating community impact. Plus, Brian Povinelli SVP, Global Brand Leader for Westin, Le Meridien, Renaissance, Autograph, Tribute & Design Hotels. In this show we focus on Westin and how it’s affecting the full service hotel business. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Recently Branded hotel groups such as Marriott and IHG have announced plans to eliminate the use of single use plastic bottle amenities in all their guestrooms within the next couple of years.  In addition,  California just passed AB1162 requiring hotels to use 6 oz or larger bottles in the showers of all guest rooms by 2023.   NY State has proposed something similar and will take up the issue in Albany when the legislature convenes in January.  These 2 new Drivers of #DispensedAmenities have turned what was a growing trend in hospitality into a stampede. Ian Wallace, President –Dispenser Amenities Raymond Ferretti –  Vice President Marketing & Brand Development– Marietta Hospitality Ray Burger, President – Pineapple Hospitality  

First up are Lauren Bacon, Senior Manager, Military Programs at Hilton & Noelle Jewell, Hilton Worldwide Sales Manager discussing Operation Opportunity, a program created by Hilton supporting military vets and their spouses. Plus Jim Alderman, EVP & CDO of Extended Stay America with a company update; then Kirk Pederson, President of Sightline Hospitality on consolidation to create a new management company. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://

Today we investigate why travelers care so much about reviews of your hotel before they book, and while addressing the importance why hoteliers must care.  Experts from Zingle, Volara, Swire Hotels, and Knowland give their take on guest reviews, the keys to creating positive reviews, and the impact that the guest stories told online have on their revenue potential.  We speak with:   o   Patricia Shea, VP of Sales, Knowland o   Dave Berger, Co-Founder and CEO, Volara o   Ford Blakely, Founder and CEO, Zingle o   Mihai Bote, formerly the Director of Technology, Swire Hotels

Jenna Hackett is Global Head of Curio Collection and Tapestry Collection by Hilton where she’s responsible for the strategic direction, vision, growth and performance of the Curio Collection and Tapestry Collection brands. First, Eugene Jung and Michal Jung; owners of Portland, OR’s Pips & Bounce share why they invested in a bar focused on ping pong and what this means for your hotel business. Find them at pipsandbounce.com Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. LIKE us on Facebook! Visit our sponsor: Red Roof, Almo Hospitality Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff

What do travelers trust more when they are looking to choose travel accommodations? The advertising a property shares or the reviews of fellow travelers who have visited a property first-hand?  A majority of travelers rely heavily on reviews to validate a hotel's marketing efforts before they book.  We spoke with  Alliants, Hilton Hotels, and Loews Hotels to better understand why they believe hotel staff are the key to better reviews, and where the future of the staff experience is headed. Participants: Janet Butler, Hilton Hotels Barry Phillips, Loews Hotels Andrew Pirret, Human+