No Vacancy With Glenn Haussman

Friday Night Audit champion Kate Burda rejoins to go toe to tow with Glenn, Craig and Producer Dave. Join us for soem happy hour fun and laughs as we kick off the weekend!

From awkward dress codes to overstuffed agendas, meetings needed a reset — and Hilton listened. On this episode of#NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Kelly Knowlen, VP of Sales Engagement & Special Events at Hilton, about how her team is rewriting the rules of modern events based on feedback from 10,000+ attendees.

With new labor mandates, interest rate pressure, and legal complexity at an all-time high, hotel development is no longer a game of instinct — it’s about precision. In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Guy Maisnik, Vice Chair of the Global Hospitality Group at Jeffer Mangels Butler & Mitchell, about what today’s hotel owners need to understand to stay profitable in a shifting marketplace.

Midscale doesn’t mean middle of the road — and IHG Hotels & Resorts is proving that with two rising stars: Avid Hotels and Garner. In this special hashtag#NoVacancyNews tour, Glenn Haussman visits hashtag#IHG Hotels & Resorts' Design Center in Atlanta with Karen Gilbride, VP of Brands for avid, Garner, and Atwell Suites. They walk through real model rooms, explore growth strategies and hashtag#HotelDevelopment, and reveal why these brands are resonating with both travelers and owners.

It’s not about thread count—it’s about people. On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler, whose career has taken her from the world’s most iconic hotels to coaching today’s front-line staff and executives.

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of hashtag#HCN, it’s a hospitality tech revolution. In this hashtag#NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder partnerships • A first look at the concierge AI platform that provides personalized city itineraries, restaurant bookings, and more—right from the guestroom and into your pocket • How HCN is bringing back a sense of personal service once reserved for five-star stays, now powered by scalable technology • Why Bidner believes this is “the biggest thing in the travel industry ever”—and what it means for hot

Forget everything you thought you knew about hotel tech. On #NoVacancyNews, Glenn and Anthony chat with Bright Hotel Group CEO Deniz Dorbek Kocak about how her team is rewriting the rules of hospitality through integrated technology, curated design, and authentic guest connection.

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of #HCN, it’s a hospitality tech revolution. In this #NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder partnerships • A first look at the concierge AI platform that provides personalized city itineraries, restaurant bookings, and more—right from the guestroom and into your pocket • How HCN is bringing back a sense of personal service once reserved for five-star stays, now powered by scalable technology • Why Bidner believes this is “the biggest thing in the travel industry ever”—and what it means for hotel operators a

Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.

In this episode of hashtag#NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Jimmy Taylor, VP Operations at IHG Hotels & Resorts, about what really drives long-term success in hospitality leadership. • Why being truly hashtag#authentic beats trying to fit a corporate script — and how that builds loyalty • How hiring “thoroughbreds” but managing them like donkeys damages culture and retention • The six A’s that shape Jimmy’s leadership style: accessible, accountable, approachable, attitude, authentic, adaptable • Why empathy and fairness matter more than micromanagement — especially in today’s labor market • Insights on balancing owner expectations, brand standards, and team empowerment • Stories that reveal why people across the industry describe Jimmy in one word: honorable Special thanks to our advertiser: Actabl gives you the power to profit, visit them at Actabl.com.

Recorded during HITEC, #NoVacancyNews had the privilege of chatting with Michael Schubach Shubach from Rosen Hotels & Resorts to explore how #hoteltechnology, people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sharing automation gains with employees—rather than only owners—can build unmatched loyalty • Tackling class divides in hospitality by returning more time (instead of promising remote work that frontline staff can’t access) • Using technology to remove workplace monotony and open paths for growth, not just cost-cutting • What it means to truly care for your people beyond the usual perks and policies It’s not just about doing things differently—it’s about rethinking why we do them at all.

✨ In this episode of hashtag#NoVacancyNews, Glenn Haussman and Anthony Melchiorri speak with Loay Nour, VP of Brand and Marketing at Fairmont Hotels & Resorts, about how a heritage brand keeps its edge by making every stay truly special.

Happy Holiday! Enjoy this best of episode from February.  

Recorded live during HITEC last month, Glenn Haussman and hashtag#NoVacancyNews talks with Deborah Stuempfig and Amy Jones from Omni Hotels & Resorts about what it really took to rebuild their entire hashtag#hospitalitytech stack—and why it’s transforming how they do business.

Recorded on the bustling HITEC show floor, hashtag#NoVacancyNews caught up with Jeff Borman of Ashford Inc. (and No Show, A Travel Industry Podcast) to unpack how AI in hashtag#hospitalitytech is moving from hype to practical strategy. Here’s what you’ll hear: ✅ Why this year’s conversations finally feel actionable, not just theoretical ✅ How hotel commercial leaders are using AI today to improve operations and guest connections ✅ The challenges of data ownership, privacy, and working across brands vs. independents ✅ Why Jeff left HITEC with a real to-do list instead of just big ideas Big thanks to Uniguest for supporting this conversation! Learn more about how they connect the guest journey to your branding at uniguest.com.

We’re back in our pre-recorded format! In this episode of hashtag#NoVacancy, I’m joined by Seth Bolt and Tori Bolt, founders of Bolt Farm Treehouse, who’ve created one of the most compelling hashtag#hospitality concepts in the country—where hashtag#guestexperience, design, and mission-driven leadership all come together in a powerful way. Doctor Prodcuer Suzanne cohosts. Special thanks to our advertiser: Actabl – Gives You the Power to Profit. Visit them at Actabl.com

At #NoVacancyNews we caught up with Amit Aghara, CTO of Fintech, to get a closer look at how they’re transforming invoice management for hoteliers — and it’s not just about #alcohol anymore. We broke down how Fintech streamlines the complex world of payments, regulations, and vendor management — all via automation and smart tech.

During Hospitality Financial and Technology Professionals (HFTP®) HITEC, hashtag#NoVacancyNews caught up with Jennifer Barnwell, President of Curator Hotel and Resort Collection, to discuss how she evaluates hospitality technology for a diverse portfolio of independent hotels. With so many vendors vying for attention, she shared how Curator narrows the field and finds real value for its member hotels. Here’s what we covered: How Curator uses events like hashtag#HITEC to strengthen vendor relationships and discover meaningful innovations The role of pilot programs in validating tech before wider adoption Why it's critical to focus on tools that support team efficiency and guest experience The growing pressure on profitability in a year of minimal revenue growth Curator’s commitment to helping members stay ahead without getting overwhelmed If you're feeling the pressure to make smart hashtag#hospitalitytech decisions, Jen offers a sharp, practical perspective that’s well worth your time. Special thanks