Now@avaya With Fletch

In an age of intelligent, connected capabilities, consumers expect nothing short of a sophisticated banking experience that meets their evolving needs. They desire a deep level of personalization and anticipatory engagement. They want contextual, multi-touch experiences that span the entire organization. They demand an unprecedented level of quality, agility and speed. For FSPs, this means being open, agile and integrated enough to support the future of the customer experience. Without question, this means strategizing around artificial intelligence (AI) and virtual reality (VR).

Santa Clara, Calif. - August 17, 2017 - Avaya announced today that Parkar Consulting and Labs, a global professional services firm focused on consulting and engineering, has adopted Avaya Midmarket Solutions for Team Engagement. The new, single source solutions have improved communication and collaboration while helping Parkar achieve more than $12,000 in savings since deployment.

Tracking results from marketing efforts is an inexact science at best, but WhatConverts – a company that specializes in tying such efforts to customer activity – has reduced those variables by developing a unique system supported by Zang Cloud. @Zang Cloud is a Communications Platform-as-a-Service (CPaaS) that allows businesses such as WhatConverts to easily communication-enable any application, workflow or business process.

Santa Clara, Calif. - August 22, 2017 - Avaya announced today that it has received the 2017 North American Customer Value Leadership Award in Contact Routing from industry analyst firm Frost & Sullivan. This award, the result of an extensive evaluation against a number of benchmarking criteria, represents Avaya’s leadership and innovation as a supplier of contact center routing technologies through its Customer Engagement portfolio.

Avaya announced this past week that it has received the 2016 AT&T Global Supplier Diversity Crystal Award. Avaya is being recognized for its commitment and support of AT&T in its goal to work with minority, women and disabled veteran-owned companies in its supply chain.

Avaya announced today that it has been rated as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment[1]. Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally. In the report, IDC identified three major trends occurring with the deployment of the unified communications and collaboration (UC&C) technologies: Expansion of the market to $33.8 billion in 2017; increase in the number of businesses using UC&C to 37%; and the solidifying of cloud’s role as the leading delivery model, although businesses continue to invest in premises-based systems

Avaya, a leading global provider of business communications software, systems and services, announced today it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. The system was deployed with the support of Isbel, an Avaya business partner.

We live in the age of “Fake News” and “Alternative Facts.” Depending on where you live and where you stand on various issues, the daily coverage of events can range from annoying to farcical to deeply troubling. Not to be left out, one of our competitors recently published a blog that by any standard meets the “Fake News” criteria. The headline screams “Avaya End of Support for CS1000” and then (surprise, surprise) suggests the path to glory is to move to their solutions. It really is FUD at its best! Get the REAL facts here!

And the winner is . . . . TEXAS! Avaya, a global leader in contact center and call taking solutions for public safety and communication centers, announced that it will be honoring the Texas Commission on State Emergency Communications (CSEC) this Fall for demonstrating its leadership in the development and implementation of Kari’s Law in Texas.

Avaya announced a new partnership with Televerde’s U.S. contact centers staffed almost entirely by incarcerated women. After providing these women with valuable training and skills, Televerde provides career opportunities, and community resources once they complete their sentence. Recidivism rates for women who have worked for Televerde drop from national averages well above 50 percent to less than eight percent.

Trisha Howard (@TriciaKicksSaaS) announces Zang, an Avaya company, has been recognized by Frost & Sullivan with the coveted "New Product Innovation Leader in the North American" cloud-based communications market.

Reliability is the Number One requirement for systems or devices used to keep people safe or rescue them from dangerous situations. For Marine Rescue Technologies (MRT), which provides marine safety equipment approved by the U.S. Coast Guard and other international organizations, reliability was also the Number One requirement driving the company to Zang Office for their cloud-based telephony system.

Avaya announced today that TMC, a global, integrated media company, has awarded Equinox a 2017 Communications Solutions Products of the Year Award.Avaya Equinox is a single enterprise unified communications and collaboration platform for the mobile workforce available via cloud services or as software to run on industry standard server infrastructure. Equinox enables next generation communications with customers, partners and colleagues through voice and HD video calling, presence, persistent and instant messaging (IM); along with collaboration tools such as screen and application sharing, a virtual whiteboard and online meeting spaces including streaming.

Avaya announced that its Diamond Partner Damovo, a leading enterprise communications solutions and services provider, will be the first to bring Avaya’s Powered By IP Office Cloud to businesses in Ireland.The “Powered By Avaya” cloud service offers a new way for Damovo to deliver Avaya’s unified communications, contact centre and video conferencing solutions in the way that meets end-user customers’ evolving needs. Avaya launched its “Powered By Avaya” cloud offering in March, and it has been enthusiastically adopted by channel partners across Europe.

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Ten years ago, there was no texting, web chat, smartphone apps, social media, and very little e-mail. Today, digital interactions account for over 35% of all interactions and, at the current rate, will overtake voice in two years. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. There is a need for an omnichannel capability to provide the best customer journey and experience possible.

New York City Council voted unanimously to implement the NYC 9-1-1 Direct Access Law, which will ensure New Yorkers can directly access 9-1-1 from any multi-line telephone system (MLTS) phone in the five boroughs. The new law is effective IMMEDIATELY.

Capping off an exciting DeveloperWeek NY 2017, which saw Zang Cloud add four eagerly anticipated updates to its robust communication platform-as-a-service, Zang, an Avaya company, today announced the winners of the Zang Challenge DeveloperWeek Hackathon.

The Queensland branch of the Royal Society for the Prevention of Cruelty to Animals (RSPCA Queensland) has further invested in the welfare of abandoned and injured animals with the widespread adoption of Avaya video conferencing technology. The solution enables RSPCA’s diverse workforce to engage in better, faster collection, care, treatment and placement of animals.

With the number of cyber-attacks skyrocketing, Avaya announced it has stepped up ongoing efforts to help businesses stay ahead of potential threats that can jeopardize customers, operations and data. In a series of enhancements that extend from professional services to core technologies to managed services, Avaya’s comprehensive approach helps public and private sector organizations lower risk and close gaps that may exist due to increased complexity, human error and limited resources.

Avaya has announced that it is now offering the globally recognized quality and style of its desktop and conference phones to service providers. In collaboration with BroadSoft, Avaya is making a full portfolio of open standards, SIP-based devices available to service providers that are tested for interoperability with the BroadSoft BroadWorks platform.