Two Reds Are Better Than One

In this one-off and extraordinary podcast, we meet Mary Storrie, mother of Rosie May, who, in 2003, was brutally murdered at age 10.   That was just the start of an astonishing story of the resilience of Mary and how that and subsequent shocking events gave rise to The Rosie May Foundation.   Ashley and I are joined in this interview by our client and friend, orthodontist Catherine McCanny, who met Mary at an event some years ago and decided that she wanted to enlist the help of dental friends in creating a charity day to inspire her audience and raise funds.   That first conversation took place three years ago and then along came Covid - but now we are ready to launch and, on Friday 8th April 2022, at the Malmaison Hotel in Leeds, Ashley and I will joining Catherine and other guests to provide a day of learning and motivation for all dental team members.   In this podcast you will meet Catherine, another example of resilience, as she briefly shares her own story of opening an ortho practice, during a recessi

Lucie Simic started out as a Journalist and after helping Mike Hesketh at the Exeter Dental Centre with his social media, ended up being his Business Manager. (Mike was a previous guest on our podcast).   In just four years they turned a Practice whose turnover was £400,000 to £2.4M, eventually selling it to BUPA for £3.2m. Lucie implemented 6 strategies that allowed this to happen and on this podcast, you will discover what they are and how they created a truly world class dental practice.   This was a gem of a podcast and the longest one we have ever recorded in five years. You will discover; The importance of setting a vision and selling the dream to the team What a Brand Book is and why it is needed The essential traits when recruiting for a committed and successful Business/Practice Manager How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay! The difference between a Staff Journey

This month’s guest is unique.   Steve Anderson lives and works in the Greater Phoenix area of Arizona and, since 1997 has been building dental offices, thousands of them.   Yes - thats right - he runs a 20-strong building company responsible for the construction of purpose-built dental practices as well as refurbishments of existing premises.   That’s where the “process” comes in - because you can’t build a building that isn’t going to fall down without following the process to the letter.   But he also brings something else to the equation - and that’s where the “passion” appears.   For over 20 years Steve has worked with dental clients and has seen them make the mistakes in business that cost them time and money - not building mistakes - business mistakes.   So our builder has become a business coach - and had used the lessons he has learned in his own career and the observations he has made of others to help his clients to grow.   In this podcast you will learn: the difference between a professional and

This month we welcome back on old friend, Mark Topley, to talk about the current recruitment crisis in dentistry.   Well, actually, we start off with a bit of general banter but...   With dental nurses leaving the profession, lack of responses to recruitment advertising for all positions and a general fatigue and malaise in the workplace - how on earth does a busy Practice Manager or Principal keep and attract Ideal Team Players?   Mark shares with us the wisdom he has accumulated after years in leadership and in the charitable sector, as well as advising many current UK dental businesses on their CSR and Leadership strategies.   In this interview you will learn: The 5 characteristics of a fabulous workplace; Why pay and conditions for dental nurses are due for a reset; How to become a loveable Boss - and why it is important; The steps in building a sustainable culture of success; Why leadership isn’t about YOU; How to avoid a pay war; What The Lord of the Rings and Star Wars

With many Dentists telling us that they are bombarded with new patients but have limited availability, this is a great time to look at your Hygiene/Therapy Department and see how you can make it even more efficient than ever before, you just might be sitting on a hidden gold mine.    In this podcast, Ashley and Chris interview two key opinion leaders from the Therapist and Hygiene world Robiha Nazir and Cat Edney, who will share proven strategies on how to add real value to your patients and grow your turnover.   In this interview, you will learn  Why Hygienists/Therapists are under utilised  Changes since Covid 19 and why NOW is a great time to re-invent your Hygiene/Therapy Department  How it is possible to free up 40-50% of a dentist's time  Why the Scale and Polish appointments don't work anymore  How Hygienists and Therapists can grow sales and the mind set that is needed How to sell and promote more product sales  How to maximise the benefits of the IntraOral Cameras and Scanners in your dental practi

In this no holding back interview, Chris and Ashley interviewed Nigel Risner a second time for the 'Two Reds are Better than one Podcast' and it was truly a brilliant interview.  Chris and Ashley specifically asked Nigel's thoughts on the current challenges Dental Owners are facing with recruitment, staff retention and motivating their team. You will learn: How to adapt to change and uncertainty  Understand why people leave and tips to make sure that you retain great people  How to understand what is important when your team comes to work. The conversation around understanding your team's personal needs, is worth the time you will invest by listening to this podcast  How to adopt a resilience attitude to life and some what you can learn from the athletes who took part in the Olympics  The power of appreciation, in particular hand written letters/cards The power of the 1% and the difference it can make on performance  The 2-11 to the 2-12 strategy, you will need to listen to the end of the podcast to understa

We are delighted this month to welcome a powerful influencer in USA dental marketing, who shares with us her own professional story as well as some priceless tips on marketing in the current landscape.   Grace graduated in 2007 with a background in advertising and psychology and bears testimony that her first job in sales taught her lifelong skills that formed the foundation for her future success.   She became the marketing director of a 2-location dental business in 2009 and, over the next 2 years, sharpened her skills at the cliff face by constructively destroying and rebuilding a marketing system that wasn’t working.   Founding Identity Dental Marketing in 2009, she has by her own admission become an overnight success over 13 years of hard work, starting by cold-calling local dental practices (the hard way) and growing her business and reach step by step.   Now she guided the growth of over 1,000 successful practices, broadcast her own podcast to more then 7,000 dental professionals and i

The Two Reds are Better Than One interview this week was with Jasmin Wigglesworth - the Practice Manager of Infinity Dental - and Gaby Saracino-Hamill - the lead TCO within the practice.   Last year we interviewed Mohsin Patel who is the Principal of the practice and many listeners stated it was one of the best interviews that we have done. This time we get to interview the key people within the practice who make it all happen. On this interview you will discover: How an extremely busy practice deals effectively with new enquiries both by telephone and emails; The role of the TCO to give world class patient care and how the practice rotates their roles to make the job more fun and rewarding; The importance of following up a patient; What gets discussed and reviewed in the morning huddle and how they are always consistently evolving the patient journey; The importance of the after-treatment interview, how they get 5 star google reviews, and enrol patients onto a membership plan; The advantag

Rich Madow is a Dentist, Speaker and Business Coach from Baltimore in the USA.   He graduated in 1984 and started his dentistry career working in a hospital. Very quickly he found an associate position. However, he soon clashed with his boss and after a few months was sacked from his job.   Not long after, he purchased a run down Practice in his hometown which is where he started his journey into Entrepreneurship. At the time, dentists had a real issue with getting paid, and Rich and his brother devised a 'Collection Document' which they used in their own Practices. They soon found that it worked very quickly, bringing in thousands of dollars in unpaid bills. Knowing that they were onto something, they appointed the top copywriter in the USA to write a business letter and marketed this collection form to dentists all over the USA. The result was that over 30,000 dentists used these documents, a fantastic achievement when you consider there was no social media at the time.   The brothers founded a

This podcast is about how Andy has looked at the clinical recruitment landscape in UK dentistry and decided to wade in there with a completely fresh approach.   “Disruption", “agility" and “innovation" are the key words to associate with Andy’s new company.   In this interview you will learn:   how Clubhouse is taking the social media world by storm (and why CB doesn’t like it); about Mark Beaumont’s book on cycling around the world (and why Ashley loves it); how Andy wants to set “personality” as the central focus of recruitment; why good clinicians and excellent Employers struggle to find each other in a world abundant with talent; how Openwide is introducing a completely new experience to both candidates and employers in UK dentistry; the innovative use of video showreels to replace CVs and job adverts; why recruitment has to be a process and not a knee jerk; replacing boring job descriptions with “The Year Long 100 task List”; how to turn a job into a career; how Andy helps his clients with “The DeepDiv

Discover how two brothers bought an Ortho Practice & transformed it into a beautiful multi-disciplinary practice in just three years (with Covid thrown in for good measure).   Brothers Rohit and Karan Farmah, two very young dentists are on a serious mission.   They purchased a traditional Ortho Practice in Birmingham three years ago, during this time, they have re-named, re-branded and now ' The House of Dental' takes referrals from dentists in the area.   They cover every dental speciality within the Practice. They have achieved so much in such a short period of time.   They have had plenty of ups, but along the way, many challenging moments where they have had to really dig deep, work round the clock to get to where they are now.   Both Rohit and Karan were extremely generous with their time and also sharing their ideas, have a big pad and pen to write down all the ideas you will get from this 45 minute interview.   In this episode, you will discover; Why their partnership has

This is the most fascinating and compelling interview that we have ever done on the 'Two Reds are Better than one Podcast'    After a spell in the army, where Mike Hesketh saw action first hand in Afghanistan, he came back to the UK and he and his wife Lara purchased a four surgery dental Practice in Exeter. He grew the turnover from £480,000 to £2.5M in four year. They set about initiating a 'game changer' opening 7 days a week within the first three months of opening, becoming the only practice in the South West to do this. They continued to push the boundaries, they quadrupled the size of the practice, employed 21 team members, 10 dentists and 5 hygienists. Their associate led business was sold for £3.2m allowing Mike, his wife and two daughters to take a year off and travel the world.    After a few months Mike packed in the dentistry, allowing him time to study a MBA at university.   I can promise from minute one to minute sixty you will be compelled and you will then rewind the interview and listen a

A very informal conversation between Chris and Ashley this time.   Chris in The Barrow Bunker and Ashley in The Indigo Hotel, Paddington, part way through a 2-week lecture tour.   We begin by discussing how a few minutes listening to the news every day can be enough to demoralise even the most optimistic amongst us - and how this must affect team members and patients.   Chris then goes on to explain how he has been using research to challenge the bad news being peddled by the media, demonstrating that the information we are being fed on the economy is misleading.   In this podcast you will learn:   How important it is to challenge media sound bites; Why all business owners have to pay a “success tax”; The important messages you must share with your team and your patients; How a daily gratitude session can set your mood for the day; What we learn about leadership from The Sopranos.   The mood is light but the message is important.

13 years ago Jessica Richards was told that her cancer would give her  a below average change of survival beyond 5 years with surgery, radiation and medication. She refused all and is here to tell her tale. Jessica is a Personal Transformation and Leadership Development Specialist who has had a practice in Harley Street since 1991. Her work reaches beyond healing, helping people gain creative insights into their purpose, direction and meaning in life. She is particularly committed to helping people find their leadership potential and to helping leaders go further and deeper in their lives and work. Jessica has been a Clinical Hypnotherapist since 1985 using her unique and highly effective ‘Changing the Groundhog Day’ process, which identifies and resolves self limiting beliefs and is life changing. Her work reaches beyond resolution, helping people gain creative insights into their purpose, direction and meaning in life. On this podcast you will discover, What is groundhog day and the impact it can have on y

For the first time in a long time, we decided it would be good to just catch up and reflect on what we can see around us on the dental landscape.   In the podcast:   1. How each individual dentist has to solve their own practicing puzzle in the return to work phase; 2. Using a 90-second video to communicate with your patients; 3. Using Zoom to deliver ethical sales; 4. The emerging digital consultation pathway; 5. Delivering effective telephony as we return to work; 6. A live role play on how to turn a new NHS patient enquiry into a first paid private consultation.   Join Chris and Ash as they share some top tips.

In today's podcast The Two Reds interviewed Dr. Bill Schaeffer, owner of 'The Implant Centre in Hayward Heath and Hove.' Bill graduated in 1989 and opened a small squat and today his two practices are leaders in the UK implant world. Bill is a rare individual who always sees the positive side in any situation and there has been no exception with the Covid-19 lockdown. I can promise you will be inspired, motivated and ready to take on the world after listening to this podcast. It was so inspiring, it left the Two Reds speechless. In this episode you will discover;   What it takes to grow a Referral Practice from scratch and what it takes to maintain the numbers; What you need to do to maintain incredible relationships with your referring dentists; How to build a positive mind set and maintain it, even when things are going against you;  How to empower your team and help them to become World Class performers; How The Implant Centre were one of the first Practices in the UK to open their doors after

Aged only 25 Gemma Cockburn purchased her first Dental Practice and 15 years later she still runs the same Practice. She has built up Chapel Street Dental through her tremendous work ethic and absolute dedication to her very loyal patient base. Gemma is now married and has two children and if you are looking at creating more balance in your life, then you will love this interview.    You are probably wondering what our podcast title is about? During lockdown Gemma wrote a book - The Covid Dentist Workbook - and she has another (free!) book out today - The Happy Dentist Workbook.   Gemma is a very unique individual and we loved this conversation.   Here is what you will discover in this podcast: The importance of valuing yourself and your self-worth  Out of every mistake there are only lessons and opportunities  How to cope with challenging days The importance of looking after yourself to maintain work/life balance  Coping strategies to avoid mental health issues How to say NO and fee

If you want to become a successful dentist and at the same time achieve balance in your life, then you need to listen to this podcast. In this podcast, The Two Reds interviewed Stephen Jacobs the owner of Dental FX, a referral Practice in Glasgow.    Stephen was one of the pioneers in UK Dentistry for placing implants and this has been his passion for over 30 years. In this interview you will discover;   That to be truly successful you have to do the opposite of what everyone else is doing; How to become a true innovator, even when 99% of the world is telling you that you are wrong; How to build a successful team that sticks with you through thick and thin; The importance of ongoing development and training ; How to build and maintain a referral practice and have relationships that lasts over 25 years; How to achieve success, but at the same time live a fulfilling personal life.  AND MUCH MORE