Sinopsis
Outside In with Charles Trevail takes a look at the strategies and philosophies of the worlds most customer-centered brands. Leaders from business, media, and academia discuss the importance of being a customer-inspired organization, and share best practices on how to get there.
Episodios
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Russell Glass, CEO, Headspace Health: Meditation and Mental Health Support for the Masses
14/02/2023 Duración: 26minThe global mental health crisis is one of the greatest societal challenges of our time. Yet, despite the magnitude of the issue, many people lack the resources and support needed to cope with the stress and anxiety of daily life. “Mental health is probably the only condition where you're asked to use the organ that's having trouble to solve the problem,” says Russell Glass, CEO of Headspace Health, who credits his daily meditation practice with transforming his relationship with stress and anxiety. Now, as the CEO of Headspace Health, he’s on a mission to share this life-changing experience with others. Through the immensely popular Headspace mobile app, the company has brought mindfulness meditation to the masses. And, with its virtual mental health platform, Ginger, the company connects individuals with licensed therapists, behavioral coaches, and psychiatrists, providing personalized support, medication management, and evidence-based interventions. Russell joins the podcast to talk about how Headspace Heal
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Dan Lewis, Co-Founder & CEO, Convoy: A Digital Transformation is Happening in Trucking
25/01/2023 Duración: 28minThe backbone of a thriving economy lies in the seamless flow of goods. Few industries play a more important role in this process than trucking. With over a million trucking companies in operation and a staggering worth of $800 billion in the US alone, the trucking industry is a vital cog in the economic machine. However, the industry has long been plagued by fragmentation and has been slow to adopt new technologies. Enter Dan Lewis, the visionary co-founder and CEO of Convoy, a digital freight network that is revolutionizing the industry by connecting shippers with trucking companies, optimizing routes, and improving the experience for truckers and shippers. Before Convoy, Dan held product leadership positions at Microsoft, Google, and Amazon. Dan knew there were problems that technology could solve in the trucking industry, but he didn’t know much about truckers. So, he hit the road. He spent countless hours at truck stops and fueling stations to immerse himself in the world of truckers, learn their problems
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Anthony Capuano, CEO, Marriott International: The Resilience of Travel and Tourism
11/01/2023 Duración: 27minYou don’t have to be a die-hard fan of The White Lotus or a jet-setting Instagram influencer to know how profoundly travel shapes who we are. It deepens our understanding of different cultures, people, and ways of life. It exposes us to new experiences and broadens our perspective. Most of all, it helps us discover more about ourselves. But during the pandemic, that was all lost…at least in the short term. Fueled by pent-up wanderlust and the desire to (finally!) explore and connect in person, the travel and hospitality industry has rebounded quickly and is poised for continued growth. Nobody is more optimistic about the future of travel than Anthony Capuano, CEO at Marriott International, the world’s largest and most iconic hospitality company. With nearly 8,200 hotels across 31 brands in 138 countries and territories, Marriott consistently makes “world’s most innovative companies” lists and has played -- and continues to play -- an integral part in travel around the world. Anthony joins the podcast to discu
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Dan Shapero, COO, LinkedIn: Making Sense of the Future of Work
07/12/2022 Duración: 29minThere’s a growing tension between how people want to work and how companies believe people should be working. Employees have experienced firsthand how they can be more productive by fitting work and life together in flexible ways -- without the daily slog of an office commute. On the other side are business leaders. They see business as a team sport and that when people come together and have strong relationships, they get better work done. Navigating these two truths will be key to building a successful company. Just ask Dan Shapero, Chief Operating Officer at LinkedIn. He oversees LinkedIn’s global sales, operations, and member and customer success, and he helps companies around the world grow their business and strengthen their teams through the LinkedIn platform. Dan joins the podcast to discuss the forces that are reshaping the global workforce and the workplace -- and how both employees and employers are responding as we move into the future of work. Listen to this episode to learn: • How creating eco
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Amanda Hesser, Co-CEO, Food52 - Food connects us to everything
27/09/2022 Duración: 21minIn 2009, Amanda Hesser and Merrill Stubbs left their jobs as food editors and writers at The New York Times to start a website and company called Food52. They saw how Americans’ relationship with food was changing: food was no longer a niche interest, but a core part of people’s identities that connected them to every aspect of life. The founders saw an opportunity to use technology and the internet to bring people together around food, a site where everyday home cooks could find everything in one place, from recipes to cooking advice to where to find the perfect set of nesting mixing bowls. A decade later, Food52 has been recognized as one of the world’s most innovative companies, with three brands (so far) in its portfolio, a media content arm that reaches millions of loyal users per month, and a multi-million dollar e-commerce business that sells kitchen wares, home goods and decor, furniture, bedding, and more. Amanda Hesser, Co-CEO of Food52, joins the podcast to talk about the company’s natural progress
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Arvind Krishna, CEO, IBM - A new era for technology and innovation
07/09/2022 Duración: 29minThirty years ago, people knew IBM as the “computer maker.” Today, IBM has evolved its business away from computer hardware, shifting focus on consulting and developing and deploying next-generation technologies like hybrid cloud, artificial intelligence, and quantum computing. Arvind Krishna has been there through the transformation. He joined the company in 1990, at IBM’s Thomas J. Watson Research Center. In 2020, he took over as the company’s Chairman and CEO. Having the perspective of both a technologist and a business leader gives Arvind unique insight into where to take the company next. “We lean a little forward in where the world is going as opposed to where it has been,” he says. Arvind joins the podcast to discuss IBM’s role as a catalyst in deploying advanced technology to solve the world’s most complex challenges and make business -- and the planet -- better. Listen to this episode to learn: • How working through Covid was a “large social experiment” that ultimately strengthened IBM and ushered