Sinopsis

QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrne addresses Employee Engagment. For more information on this and other QBC newsfeeds, visit http://www.qbc.ie

Episodios

  • Employee Engagement Podcast #6: General Mood

    Employee Engagement Podcast #6: General Mood

    07/11/2007 Duración: 17min

    Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to consider: Optimism and Happiness. Optimism refers to how we feel about the future, whereas happiness is about how we feel now. Not surprisingly, they are closely associated. Michael points out that these variables [...]

  • Employee Engagement Podcast #5: Adaptability

    Employee Engagement Podcast #5: Adaptability

    15/10/2007 Duración: 16min

    For the manager who has the intention of driving higher levels of engagement, adaptability means having a strong sense of reality. Michael describes attributes that demand a manager “tell it like it is”. To keep levels of engagement high, it is important for managers not cover up and bring challenges out into the open. Reality [...]

  • Employee Engagement Podcast #4: Stress Management

    Employee Engagement Podcast #4: Stress Management

    02/08/2007 Duración: 15min

    The challenge to respond appropriately is never greater than when you are under stress. But Stress Management is not just about keeping your cool under pressure. As Michael explains, stressed-out managers become disengaged from their work – and from their workers. How can you engage your employees if you yourself are disengaged? In this podcast [...]

  • Employee Engagement Podcast #3: Interpersonal

    Employee Engagement Podcast #3: Interpersonal

    06/07/2007 Duración: 16min

    After InTRApersonal attributes, come the InTERpersonal ones. As a leader, how do your interpersonal skills influence the performance of your team? Empathy is the ability to identify emotion in another and to respond appropriately. It is one of the most highly valued abilities in a leader. Social Responsibility. In terms of Employee Engagement, a leader [...]

  • Employee Engagement Podcast #2: Intrapersonal

    Employee Engagement Podcast #2: Intrapersonal

    22/06/2007

    In this podcast, Michael discusses the Intrapersonal elements of Emotional Intelligence and explains their significance for a leader who wants to drive higher levels of Employee Engagement. Intrapersonal qualities of Emotional Intelligence are all about how the individual relates to themselves. The attributes measured are: Self-Regard, Emotional Self-Awareness, Assertiveness, Independence and Self-Actualisation. Before a leader [...]

  • Customer Experience Podcast #4: Introducing Emotional Intelligence

    Customer Experience Podcast #4: Introducing Emotional Intelligence

    15/06/2007 Duración: 25min

    The term “Emotional Intelligence” is frequently heard nowadays. You may have heard it used – you may even know what it means. But do you know how to use Emotional Intelligence analysis to create value for your business? Michael Byrne specialises in using Emotional Intelligence to help managers drive better Employee Engagement and Customer Experience [...]

  • Podcast on Employee Engagement

    Podcast on Employee Engagement

    26/04/2007

    For their fourth podcast, Michael and Conn turn their attention to the question of Employee Engagement. The QBC Podcast on Employee Engagement will be a separate series under the QBC banner. Michael explains the concept of Employee Engagement and the significance of Discretionary Effort. Discretionary Effort occurs when people don’t check their job description in [...]

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