Design Thinking 101

Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. I’m excited to welcome Jessica Dugan to today’s episode. Jessica is a Design Principal on the Healthcare Design team at 3M Design. She has worked in the healthcare industry for over five years. In our chat today, you’ll learn about her journey as a designer into her current role, her experience as a service designer in healthcare, and the lessons she’s learned that might serve others. As Jess will explain today, she also comes from a non-traditional background. Her undergraduate degree is in writing and journalism, but she soon realized that wasn’t her path. She began getting into design, and realized that the part of writing that resonated with her was the ability to connect with people. She went back to graduate school for design, and joined a service design consulting firm. Because Jess has worked in various significantly different environments, it’s fascinating to hear her perspective on how they differ, as well as what the transitions