Wayfinding Growth (audio)

Growth in the Financial Industry Meet Mark Ritter. Mark is CEO of Member Business Financial Services. That’s a Credit Union Service Organization, serving multiple credit unions. He’s an expert on credit unions and the business loan world. On this episode, he takes us on his growth journey and what it was like to be the fifth CEO in 5 years at MBFS, an organization that had never made money prior to his leadership.  Mark was the founder of Members 1st FCU's credit union business lending program that grew to be one of the top ten in the nation in number of loans and balances outstanding for federal credit unions. He also developed a participation program that grew to one of the top buyers and sellers of credit union business loans in the eastern United States. He's done extensive work with branch retail staff, business lending operational and sales staff, and credit unions throughout the Mid-Atlantic States to educate and train them on the merits of member business lending. His primary role at MBFS is lea