No Vacancy With Glenn Haussman

Finding and keeping the right operations staff has always been a fundamental challenge for hospitality. In recent years emerging problems have added to this challenge: an ever-growing labor gap, budget constraint, and a lack of people joining the hospitality industry, to name a few. We sat down with AHLA and Amadeus to understand what these challenges mean to hoteliers in 2020, and to discuss how leaders can personalize the staff experience to ensure teams feel valued and stick around for the long term. Panelists Shelly Weir, Senior Vice President of Career Development at AHLEF/AHLA Orlando Acosta, Vice President of Customer Experience at Amadeus