Real Things Living

Think empathy is a soft skill? Think again. Maria Ross reveals how it’s the secret weapon for effective leadership, stronger teams, and lasting success. She shares her journey from experiencing a life-changing health issue to becoming an empathy advocate and author. Maria also talks about how empathy is not just a personal virtue but a powerful tool to enhance professional success and foster meaningful connections. 3 Key Takeaways: Empathy is Scalable:Maria reveals how organizations can embed empathy into their culture through intentional design. By training teams and creating policies centered on patient and family feedback, organizations can build a framework of care and connection that feels authentic and impactful. Empathy Requires Strength:Empathy isn’t about being emotional or lenient; it’s a strength that requires self-awareness, clear communication, and decisive action. Leaders who balance empathy with performance create an environment where people thrive. The Five Pillars of Empathy:Maria ou