Charge Podcast

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. What problem do you solve?  Business owners are struggling with people. They are struggling to hire and engage and keep their employees. Joey will talk about people and a process to help your business think more strategically about their people. Show Notes: Joey wrote his book, Never Lose An Employee Again, specifically with small business owners in mind. Joey wrote his second book because he realized that you cannot offer a good customer experience with out hav