Can't Stop The Growth

In this special two part episode, hosts Andy Fusellier and Josh Teekell sit down with entrepreneur extraordinaire Landon Brewer. He’s the kind of guy who’s not just surviving the roller coaster of running a business—he’s thriving on it. We’re talking about turning risk into reward, surrounding yourself with the right people, and evolving your home services business like it’s a living, breathing thing. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. Addtional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways:  Entrepreneurship is about risk, but control matters – Whether working for a company or starting your own, being able to control your own fate is key to long-term success. Stages of business

In this episode, Chad talks about something we all secretly (or not-so-secretly) try to avoid: discomfort. But here's the twist—he's all about embracing it. Why? Because discomfort is the key to growth. Chad shares a powerful story from a Future Leader Series meeting, exploring how our choices—big and small—can either push us toward our goals or leave us stuck where we are. And yes, this is all about learning to love the uncomfortable stuff. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways Embrace Discomfort: Growth often requires getting comfortable with discomfort—it's a natural part of progress. Focus on Small, Daily Choices: Breaking big goals into small, manageable actions helps overcome overwhelm and stay focused. Develop the Right Mindset: Believe in yourself and your goal, and recognize that discomfort is a stepping stone to achievement. Higher Purpose: Tie your goals

Imagine a company culture where everyone supports each other to be their best. This re-released episode is one of Chad’s favorites because it became the inspiration for this podcast’s name. Impact leadership - leading with purpose to serve others - is at the heart of Chad’s leadership style. He emphasizes how leadership is not defined by titles but by the ability to elevate those around you. This episode offers a fresh take on how intentional leadership can drive both personal and organizational success. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways: Impact Leadership: True leadership is about serving others and making a difference, not about titles or positions. Intentionality: Be intentional in your actions and goals. Intentional efforts lead to personal growth and the collective success of the team. Collaboration and Support: A great company is built on collaboration, wh

What if the secret to stopping “quiet quitting” is simpler than you think? Chad sits down with Kristi Skutvik—Chief Vibe Officer at Work Vibes, Founder of Skutvik Consulting, and all-around expert on creating workplaces where people want to be. Kristi’s not just about “culture” in the typical sense; she’s redefining it with one word: vibes. Kristi shares practical tips on fostering real engagement (and avoiding the dreaded “quiet quitting”), the role of accountability in a healthy culture, and why leading with genuine human connection is the key to long-term success. Listen in for no-fluff, actionable advice on building a company vibe that keeps your people connected and motivated—this one’s for you. Additional Resources: Kristi Skutvik on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

Traditional marketing is still relevant and more powerful than ever. In this episode, Megan Bedford talks with David Carroll, CEO of DOPE Marketing, to explore the innovative ways direct mail and data-driven strategies can grow home service businesses. David breaks down the evolution of direct mail marketing, the importance of using customer data to tailor campaigns, and how to leverage automation for hyper-targeted results. Whether you're looking to increase your marketing efficiency or are curious about how traditional marketing can thrive in a digital world, this episode is packed with actionable insights. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn Guest Links: dopemarketing.com David Carroll on LinkedIn Books David mentions: No BS Guide to Marketing to the Affluent by

Chad talks with Mike Branson, President of Global Air at Rheem Manufacturing about leadership, mentorship, and building successful teams. Mike’s journey from the Navy to leading global air conditioning and heating innovations at Rheem showcases a deep understanding of leadership from the ground up. From his perspective, leadership traits like initiative, integrity, and intelligence start early. We also explore how Rheem uses a combination of acquisitions and organic growth to scale while keeping people at the center of every strategy. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Mike Branson on LinkedIn Rheem Manufacturing Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Get ready for an eye-opening dive into the future of HVAC and plumbing with Josh Teekell and Andy Fuselier from SmartAC.com. They're not just adapting to change—they're leading it, using tech and data to reshape customer experiences and drive growth. In this popular re-released episode, they join Chad Peterman to explore the impact of the pandemic, the rise of AI, and staying competitive amid the surge of private equity. Tune in for innovative strategies, growth insights, and a fresh look at where the industry is headed. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

In this re-released episode, Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices. Katie highlights the key strategies businesses should employ locally, including the underrated power of a well-curated Google Business Profile. They'll discuss the symbiotic relationship between agencies and clients, the customer journey, and the operational tactics necessary to capitalize on digital marketing leads. With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow Peo

In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry. Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture. Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn’t just a call center but a marketing tool. They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses. Additional Resources Chad on LinkedIn Tommy Mello on LinkedIn   Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn  

In this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. They also emphasize the value of surrounding yourself with smart people and being open to feedback. Get an insider’s view of the current market conditions and the future outlook, with a focus on the impact of interest rates and the role of financing in the HVAC industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confident and effective communicator in the HVAC industry. He discusses how the DFS program helped him fill in the gaps, particularly in presenting options to customers and building trust through genuine conversations. Learn about the importance of letting go of the fear of being a "salesperson" and instead focusing on being a trusted advisor to customers. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode

Megan Bedford interviews Logan Bergevin, the Director of Search at Camp Digital, about paid search and targeting audiences in the home services industry. Discover the importance of showing up on the search engine results page (SERP) and get tips for optimizing pay-per-click campaigns. Logan discusses the use of LSAs (Local Services Ads) and PerformanceMAX campaigns for broader audience targeting. He also discusses future trends in digital marketing and the importance of building trust and awareness for local businesses. Additional Resources: Chad on LinkedIn Connect with Logan Bergevin on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

Jeremy didn’t need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode introducing the DFS program, Chad invites Jeremy, a seasoned electrician with 27 years of experience, to discuss how the DFS program transformed his career. Jeremy shares his journey from nearly quitting his job to finding renewed purpose by adopting the customer-first approach taught in the DFS program. There are foundational elements that level-up customer service: presenting multiple service options, building strong customer relationships, and committing 100% to personal and professional growth. Chad discusses how top-notch service naturally leads to increased revenue and customer trust. Tune in to discover how dedication to these principles can lead to remarkable career fulfillment and organizational success in our industry.  Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow Peopl

In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here. Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his approach to customer interactions and technical challenges. He discusses the personal growth he experienced, the invaluable support of DFS coaches, and how the program alleviated the challenges of customer interactions. From initial fears to the program's transformative impact, Carson's story exemplifies how DFS is a win-win-win for our customers, technicians, and company. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to Episode 1: Transforming Field Training: Inside the Dedicated Field Support Program

This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enhances our team's skills but also strengthens our culture of genuine care and customer service. Whether you're a leader looking to innovate or simply curious about new ways to drive excellence, this episode is packed with insights and practical advice you won't want to miss. Let's get started! Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work. Learn about the significance of an abundance mindset, simplifying business practices, and fostering values-aligned partnerships. Prioritize developing your leadership skills to drive your team and business forward.  Additional Resources:Chad on LinkedIn Nikki Lewallen Gregory LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%. He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training. The episode delves into investing in CSR training, handling price objections, and the benefits of delegating phone answering to third-party services for small businesses. Additional Resources: Brigham Dickinson on LinkedIn Power Selling Pros Chad

Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs. Additional Resources Chad on LinkedIn Connect with Mike on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders. They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions. Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships. Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high de

✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights. Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences. Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries. This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approa