Design Thinking 101

Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote wellbeing and connected relationships around the globe, including at the University of California Berkeley's Greater Good Science Center and through his groundbreaking courses at the University of Texas at Austin. Today on the show, we’ll talk about Scott’s book and the power of curiosity. Listen to learn about >> Why curiosity matters >> Shallow vs. deep curiosity >> Scott’s book, SEEK >> Ways to cultivate and practice using your curiosity >> The power of “I don’t know” and “Tell me more” Our Guest Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote positive well-being and connected relationships around the globe,

Natalie Foley has over 20 years of experience leading teams in designing and launching new products, programs, and strategies across the private, public, and not-for-profit sectors. Recently, she joined Opportunity at Work, where she builds, tests, and launches new services to help rewire the labor market for the 71 million workers in America whose skills were acquired through alternative routes instead of a four-year degree. Today on the show, we catch up with Natalie, who was one of our first guests on the podcast, and talk about The Experimentation Field Book, which she co-authored with Jeanne Liedtka, Elizabeth Chen, and David Kester. Listen to Learn About >> Experimentation and iterative learning  >> The Experimentation Field Book >> Why experiment? The benefits of experimentation >> Opportunity@Work’s mission Our Guest Natalie has 20+ years of experience leading teams in designing & launching new products, programs and strategies across the private, public & not-for-profit sectors. Recently, she

Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry. Listen to learn about: >> The power of design thinking to rethink and reshape healthcare >> Designing in complex systems >> The unique challenges of designing within healthcare systems >> Future Medical Systems’ work Our Guest Rob Lister is a designer in health care, creating meaningful experiences in many arenas, including medical device design, care delivery service design, and population health strategy. His experience as a design leader at IDEO and AT&T — and his background as a mechanical engineer — inform a strategic and operationa

Shipra Kayan is a product evangelist at Miro, a designer, and a facilitator. She has built inclusive, engaged, and effective distributed teams at companies like Upwork and Miro. Armed with two decades of experience teaching design teams to collaborate across time zones, cultures, and knowledge silos, Shipra is a leading advocate for adopting visual collaboration within distributed teams. We talk about facilitation, Miro, and remote teams. Listen to learn about: >> How to help remote teams be successful >> The importance of facilitation >> The many ways Miro can help teams, remote or in-person, to collaborate and achieve better outcomes Our Guest Shipra Kayan is an entrepreneur and designer dedicated to transforming the way we work together as a global community. Based on her core belief that every human is inherently valuable and capable, Shipra’s vision is to create a world where two people of any cultural or geographic origin can come together to collaborate and build. Show Highlights [02:04] Starting out a

Sheryl Cababa drives a human-centered design practice focusing on systems thinking and evidence-based design, working on everything from robotic surgery experience design to reimagining K-12 education through service design. In her work with consultancies such as Substantial, Frog, and Adaptive Path, she has worked with a diverse base of clients including the Gates Foundation, Microsoft, IHME, and IKEA. Sheryl is an international speaker and workshop facilitator. When not in the office, she can be found at the University of Washington, helping educate the next generation of human centered design and engineering students. Listen to learn about: Equity-centered design Systems thinking and designing in complex systems Co-creation and working with lived experts Sheryl’s book, Closing the Loop: Systems Thinking for Designers Our Guest Sheryl Cababa is the Chief Design Officer at the Insights Design + Development Studio, Substantial, and a multi-disciplinary design strategist with more than two decades of

Kip Lee is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation and human-centered design. Outside of work, Kip serves on the editorial board of Design Issues, a design and innovation journal published by MIT Press. He also serves on several nonprofit boards. We talk about systems and design in healthcare.   Listen to learn about: Complex systems Design in healthcare What is the role of management? The COVID-19 pandemic’s effect on healthcare innovation The interplay between design and management   Our Guest Kipum (Kip) Lee, PhD is a designer and healthcare executive at University Hospitals Health System in Cleveland, OH. As Vice President of UH Ventures, he manages an innovation portfolio that supports University Hospitals’ strategic initiatives and partnerships through product innovation a

Nahal Tavangar is a self-professed generalist who has worked in the public, private, and nonprofit sectors across two continents. These roles and experiences have given her valuable insights into design thinking in various industries, work environments, business models, and workplace cultures. Today, we talk about research workshops, metaphors, and designing feedback.   Listen to learn about: Designing feedback systems The three categories of feedback methods How Nahal uses LEGO Serious Play in her work Ways of working with visualizations and metaphor in design work   Our Guest Nahal is passionate about creating ways to improve existing systems and processes to fit human needs, for the people they serve or may serve. Even before she learned about human-centered design, she was expressing and cultivating this passion in her work. After diving head-first into the Design Thinking community in Washington, D.C. and meeting her German boyfriend-now-husband, she decided to uproot her life in the U.S. in 20

Nick Fink is a design and research leader with over two decades of experience in the industry. Nick currently consults and advises businesses on design and research in Seattle through his company, Craft & Rigor.   Listen to learn about: Core disciplines of UX design What is interaction design? What does it mean to be a UX designer today? The challenges UX and design face in today’s business environment   Our Guest Nick Finck is a design and research leader with over two decades of experience in the industry. He strives to improve people’s lives through crafting well-designed experiences that matter. Nick currently consults and advises businesses on design and research through Craft & Rigor in Seattle. Before this, he was in design and research leadership roles at Amazon Web Services, Facebook, Ubermind, Deloitte Digital, projekt202, and his own agency Blue Flavor. Nick's contributions to the UX community go far and wide. He is an experienced public speaker and has given over 102 talks in 10

Alvin Schexnider is an emancipatory designer and a business operations strategist who helps institutions become more effective, just, citizen-centered, and innovative. He has 15 years of experience in leadership across design, strategy, equity, and business operations in the government, nonprofit and for-profit spaces. Currently he is a part of Capital One's Equity and Design team as a senior equity design strategist. Outside his day-to-day work, he runs GraffitiVersal, an organization that makes resources to inspire, elevate, and catalyze change. GraffitiVersal’s latest release is called A Continuum of Freeing Design and Vigorous Futures, a card deck detailing an approach for designing for both equitable and just outcomes in the present, and for thriving worlds in the future. We talk about bringing human-centered design to operations and human resources.   Listen to learn about: Alvin’s roundabout road into design Alvin’s experiences at the Greater Good Studio Using design at the Illinois Department of

Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Design thinking mindset How to introduce design thinking to teams and organizations What is innovation? Design Justice and ethical design  Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society.   Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. [02:14] Launching Fluid Hive in 2008. [02:38] Allen’s interest came while developing a course for university. [04:48] Allen and

Mike Monteiro is a designer and the author of Ruined By Design, You're My Favorite Client, The Collected Angers, and the newly-revised Design is a Job. Listen to learn about: Mike’s book, Design is a Job Ethics in design Designing society so that ethical behavior becomes the norm   Our Guest Mike Monteiro is the co-founder and design director of Mule Design. He mostly writes these days. His latest book is the second edition of Design Is a Job.   Show Highlights [00:39] How Mike got into design during graduate school. [03:54] His first job in desktop publishing and printing taught him to measure work in 30-minute increments. [06:04] Moving into writing books. [07:32] Mike’s book, Design is a Job, was written to help designers with the ins and outs of being a professional designer. [10:57] Why Mike felt it was time to revise the book. [13:23] The “revised” edition changed so much, it’s basically a different book. [14:33] Mike talks about some of the new ideas in the revised edition. [15:12] Designers mo

Hazel White is a designer and a visualizer. She creates simple visuals to help communicate complex ideas. We talk about how design and visualization combine to facilitate thinking, fuel solving, and create transformative change. Listen to learn about: How visualizations can help us communicate ideas Examples of what you can use visualizations for Hazel’s visualization projects and their impact Advice for those wanting to try creating their own visualizations Some tools and resources for those who want to create visualizations   Our Guest Hazel White is a designer and educator who specializes in creating visuals that simplify complex information. During the Covid-19 pandemic, she collaborated with healthcare experts to rapidly distill complex information into simple and memorable visuals for frontline staff in hospitals and care homes. Currently, she is working on visuals of palliative care guidelines for health and care staff, visually recording a sports governing body’s transformation program, an

David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias, ethics, and dreaming the future of design. Listen to learn about: How cognitive biases affect the way we think and design Inclusive design David’s Assumption Audit How participatory design shifts power Why businesses can struggle with ethics Where should we go in the future of design? Our Guest David Dylan Thomas, author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC he offers

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Appreciative Inquiry. Joan McArthur-Blair and Jeanie Cockell are co-presidents of Cockell McArthur-Blair Consulting.    Listen to learn about: Appreciative inquiry’s ability to generate hope and help people be creative Using generative questions to unlock people’s imaginations and focus on the positive How appreciative inquiry can help teams in trouble work through conflict Ways we can all start to use appreciative inquiry   Our Guests Joan McArthur-Blair and Jeanie Cockell are Co-Presidents of Cockell McArthur-Blair Consulting. They profoundly believe that education is the most powerful force for social and economic good in the world. Together they have more than 50 years of experience in higher education and have taken that experience to build a consulting practice. They specialize in collaboratively designing strategies to surface the wisdom of individuals, groups and organizations in order for them to

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Positive Childhood Experiences. Dr. Robert Sege, MD PhD is a pediatrician at the Floating Hospital for Children at Tufts Medical Center, and a professor of medicine at Tufts University School of Medicine, where he directs the Center for Community Engaged Medicine. Dr. Sege is nationally known for his research on effective health systems approaches that directly address the social determinants of health. He is a senior fellow at the Center for the Study of Social Policy in Washington, and serves on the boards of the Massachusetts Children's Trust and Prevent Child Abuse America. He has served on the American Academy of Pediatrics Committee on Child Abuse and Neglect, and on its committee on injury violence and poisoning prevention. Listen to learn about: Adverse Childhood Experiences (ACEs) and Positive Childhood Experiences (PCEs) Designing for children Helping kids navigate childhood in a positive way The

Michael Ackerman is currently the director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing and the director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St. Joseph's Neighborhood Hospital in Rochester, New York. Today, we talk about nursing, healthcare innovation, and opportunities for designers in the healthcare industry. Listen to learn about: The role of nurses in nursing/healthcare innovation The unique challenges of innovation in healthcare Improving the healthcare innovation cycle OSU’s Center for Healthcare Innovation and Leadership Our Guest Michael Ackerman is currently the Director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing, and the Director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an

This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD013 // Designing a Learning System for the Good Life. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive   Show Highlights [00:47] What is learning? [00:55] The hope-mode learning system. [01:40] Good life learning. [01:40] Fluid Hive’s Good Life Learning System. [02:47] What problems are you able to solve? [03:05] What new problems do you want to be able to solve? [03:24] What will learning to solve these problems do for your life? [03:45] What will solvin

Ruth Kikin-Gil is a design strategist, a digital product designer, and a practical dreamer who focuses on product innovation across devices, input methods, and platforms. At Microsoft, she leads the Responsible AI Practices for Microsoft's security organization. She helps drive responsible AI and Microsoft through serving on multiple AI and ethics in engineering and research workgroups. Ruth is a co-creator of the Guidelines for Human-AI Interaction, and is on the programming committee of Microsoft's Machine Learning and Data Sciences internal office. We talk about humans, artificial intelligence, and ethics.  Listen to learn about: How designing for human-AI interaction differs from typical UI/UX design Microsoft’s guidelines for human-AI interaction Ethical implications of AI The process of curating content for conferences Synthetic creativity The future of design and designers Our Guest Ruth is a design strategist, a digital product designer, and a practical dreamer that focuses on product innovation acr

Marina Nitze is co-author of the book Hack Your Bureaucracy and works at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system. Today, we discuss five and a half things every designer should know about hacking bureaucracy. Listen to learn about: How bureaucracies work Journey mapping Stakeholder mapping Interpersonal relationships and bureaucracies Bureaucracy hacking Our Guest Marina Nitze, co-author of the new book Hack Your Bureaucracy, is currently a partner at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina is also a fellow a

Lisa Elzey Mercer is a designer, educator, and researcher. Her interests are in developing and executing design interventions focused on the topics of human trafficking, incarceration, race, and racism. She's an Assistant Professor of Graphic Design and Design for Responsible Innovation at the University of Illinois Urbana-Champaign. We talk about learning to see, and responding to, racialized design.  Listen to learn about: Ethics in design Impact over intent Racism Untaught The elements of racism Racialized design Our Guest Lisa Elzey Mercer (she/her/hers) is a designer, educator, and researcher. Her interests are in developing and executing design interventions that fuel and sustain responsible design for social impact. The developed frameworks and tools are intended to create a space for conversation and knowledge exchange where participants can collaborate in creating new ideas and solutions. This type of methodology is evidenced in her current projects focused on the topics of human trafficking, incar