No Vacancy With Glenn Haussman

It’s time for Millennials to move out of the spotlight for a moment, we’re focused on Gen Z, many of whom are college aged and ready to spend! Stacey Paul, Head of Travel Innovation at UNiDAYS, the world’s leading Student Affinity Network, shares results of an incredible travel survey you need to hear to believe. Here’s a tease, they have money to spend and prefer hotels over home sharing. Then, Mark Durliat, CEO and co-founder of Grace Bay Resorts, on luxury Caribbean development. He continues to invest in places such as Turks and Caicos, one of the Caribbean’s poshest and most economically stable islands, and talks regional investment and why he thinks the market is incredible even as newer vacation markets try to lure travelers. Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman S

Glenn and Estella Hale, Chief Product Evangelist with SHR, take a look at the hot topics from HITEC.  Joining in to give their perspectives are Doug Tucker, director of product management with SHR & Nicole Adair, Head of Revenue Management with SHR. Issues include action on trade show floor, Millennials, block chain and lots more. 

Jon Kastl, principal at interior design firm Champalimaud and lead designer behind the recently debuted Waldorf Astoria Chengdu, shares how hoteliers design in China, and tells the story of Chengdu, which is home to 14 million people. Then, we hear from Keith Menin, Principal and Jared Galbut, Managing Principal of Menin Hospitality, a South Beach based company focused on upscale lodging, lifestyle restaurants and nightlife venues. We hear about the reinvention of the 1940s era Gale South Beach & Regent Hotel, which underwent a $35 million renovation in 2012 as well as hear about their other hotels and venues such as Drumbar Chicago and Radio Bar South Beach Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34i

We speak with DHS Campaign Manager Taylor Price about the valuable “If You See Something, Say Something®” program. He runs this important safety program and he shares it's history and how everyone can help be aware and spot potential terrorist or other dangerous activity. Learn more about preventing terrorism on the Department Homeland Security on the agency's website.  Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/  

Ryan Rivett, CEO of My Place Hotels, returns to the No Vacancy podcast on leadership, being an outlier hotel brand, his thoughts on AAHOA, learning from previous generation of leaders and more.  Hear his first appearance: here Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

The debate concerning direct versus OTA bookings rages on. To kick off the first season of our Hotel Tech Podcast series, Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, debate the European Technology and Travel Services Association (ETTSA) report called Hotel Distribution Costs. Wendy Norris, Corporate Director of Revenue Management and E-Commerce for Valencia Group, joins to discuss the study, what she has seen in her day-to-day, real-life experiences, plus SHR’s position, and what this all may mean for your hotel business.

Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, discuss integrations and whether they're great or a pain. Plus, why most hotels fall short on their intent for integrated technologies.   Also participating: Kevin Duncan, VP Revenue Management with Classic Hotels & Resorts.

Shruti Gandhi Buckley, SVP and Global Head, Hampton by Hilton at Hilton, shares what it’s like running one the largest and most recognizable hotel brands in the world. Also, international expansion plans, what’s next for Hampton and what she thinks it takes to be a strong leader. First, Glenn and producer Jeff Polly talk about some of the oddest hotels in the world. Link to article. Hear classic podcast with Legendary Hotelier Raymond Schultz on Birthing Hampton Inn Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produ

For this special episode we chat with Cindy Hoddeson, Director, North America at Monaco Government Tourist Office. She shares with us the state of tourism of the market and what makes this a playground for the insanely wealthy.  Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Margaritaville Holdings has revealed its select service brand Compass (the first coming to Anna Maria Sound, FL), and we learn all about it from CEO John Cohlan and CMO Tamara Baldanza-Dekker. Plus, what makes a true lifestyle brand, and much more. First, Glenn and Chris Green, COO, Chesapeake Hospitality share their impressions, news and trends revealed during the NYU International Hospitality Industry Investment Conference.  Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at www.novacancynews.com Produced by Jeff Polly: http://www.endpointm

J.D. Power releases its 2018 North America Airline Satisfaction Study. Michael Taylor, Travel Practice Lead at J.D. Power shares which airlines get it right, and which airlines aren't up to snuff.  Plus, how airlines are battling it out over how to win customers. See the study here: http://www.jdpower.com/press-releases/jd-power-2018-north-america-airline-satisfaction-study  

The Red Lion roars with Greg Mount, President/CEO, RLH Corp, who discusses the transformation of the company he’s helmed for more than four years and gives us a peak into his personal life.    First, Glenn and Bruce Ford, SVP with Lodging Econometrics, discuss what they expect to happen during NYU International Hospitality Industry Investment Conference. Plus, No Vacancy turns two! Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com Learn more at www.novacancynews.com Produced

We speak with Sandra DiVito, Vice President, Hospitality and Healthcare and Jeff Faye, PR/Marcom Manager with Protect-A-Bed.  We learn:  How you'll reduce labor costs How you'll reduce material costs How this strategy improves customer experience Visit www.protectabed.com For hospitality: https://www.protectabed.com/hospitality Email them: hotels@protectabed.com  Call:1 866 793 9644 This is a sponsored podcast

Once a brand featuring only company-built hotels, Extended Stay America is now in franchising mode. And they have one of the best people heading up the team. We speak to Jim Alderman, Executive Vice President, Chief Asset Merchant with Extended Stay America, and get the scoop on what this means for hoteliers and why extended stay is suddenly so popular. First, Corey Nyman, of The Nyman Group, and Glenn talk about the constant evolution of Las Vegas and how the city constantly recycles itself as part of its ongoing reinvention. Plus, go Golden Knights! Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreo

It’s been more than two years since Tru by Hilton was rolled out and supported with plenty of deal-making fanfare. Now the brand is getting tweaked as part of its evolution. SVP/ Global Head Tru by Hilton Alexandra Jaritz shares brand changes, why they were made, how the brand appeals to both owners and consumers. First, Ralph Mahana shares news on state of New Orleans tourism. Plus, his remarkable journey from visiting the Windsor Court Hotel as a kid, to landing a front desk clerk job and his ascent to the General Manager position. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @Tr

Recorded during #AAHOACON2018, we spoke with Michael "Mick" McKeown. He's from the Department of Homeland Security where he's Executive Director, Campaigns and the Homeland Security Advisory Council.  In this important episode he shares how to recognize human trafficking in the hotel environment, how to stop it, and how to make others more aware of what is happening in their community.  Also, check out our prior podcast with a human trafficking victim Roni Hong, who was sold into slavery as a young girl. She has an incredible story to share. Listen to it here.  In a future episode we'll speak with AAHOA Chairman HP Patel about a new program created by AAHOA to prevent human trafficking.

Glenn sits down with Red Roof’s President Andy Alexander for a wide-ranging interview. They discuss how the economy segment works, why consumers find it a valuable segment, the rise of ‘upscale economy,’ why Alexander thinks his company doesn’t need many brands, plus much more. But first, Glenn and Anthony Bennett, Managing Director of redskystrategy.com, discuss hot marketing strategies for hotel chains, how technology is morphing hotel brand strategies and how Marriott is revamping its rewards program. Plus, more surprises. Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Gle

Glenn speaks with Pat Pacious, President & CEO of Choice Hotels International, to see how the first six months have gone as CEO, the state of Choice Hotels and more. Encore episode: Was originally in episode 99, released April 6. 2018. 

Graduate Hotel is one hot brand gaining incredible customer traction. The brand’s president Tim Franzen and Glenn dissect the brand to share why it’s loved by customers and is a great development platform for Graduate Hotel’s owner AJ Capital. But first, Glenn and Bruce Ford, SVP, Lodging Econometrics are in Vegas at the Choice Hotels annual conference and HD Expo. They recorded this prior to the event’s start in case they didn’t survive dual conferences in Sin City. Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media, or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Bruce Ford on Twitter @BFinNH, and l

Recorded during the Hunter Hotel Investment Conference, we caught up with Alan Roberts, Global Head - Embassy Suites by Hilton. He talks reinventing a hotel brand to surpass customer expectations, creating a sense of community through people power, how F&B is the new front desk, and expanding a full-service brand in a select service universe. Plus, we learn exactly what he does daily, and how he approaches his career.   But first, Glenn speaks with AirDNA CEO Scott Shatford in an eye-opening discussion on the sharing economy, why Airbnb matters, and how he became an accidental entrepreneur. Shatford started renting out numerous apartments on Airbnb and realized he needed great metrics to charge people what they’re willing to pay, not what he thinks they may want to pay. So, he invented a way to do it and created a business too. Also discussed: the rapidly changing culture shift that could harm the hotel business. Subscribe to our weekly newsletter. Text hotel to 66866.   Visit the brand new www.novacancyn