No Vacancy With Glenn Haussman

We're back after a holiday break broadcasting live from Red Tail at Resorts World Las Vegas. The resort's CMO Ronn Nicolli joins s we dicuss NBA Summer League, how sports and live music has taken over the city, and Glenn attempts to be funny.

Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among systems ensures smooth operations, setting a new standard in hospitality.

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection. Guests are looking for safe havens that provide respite from the craziness of the world. Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna. Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach. Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.

Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.

During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing. They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations. The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for enhanced profitability and customer satisfaction.    #Hospitality #HighTech #SalesAndMarketing #CommercialStrategy #IndustryInnovation

Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters: Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey. Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're blending luxury with informality. Think high-quality service minus the fussiness. Connecting with Community: Emphasizing engagement and spontaneity, their hotels are becoming hubs for local activities like runs and cultural events. Environmental Responsibility: No plastic, water filtration systems, and waste reduction are central to their sustainability efforts. Future Expansion: Swire Hotels plans to expand across Asia-Pacific, aiming for 30+ properties under the East brand. This shift isn't just about luxury; it's about

Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show!

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.

During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality. · We emphasize the importance of personal interactions over digital processes · How technology should empower staff to create memorable guest experiences · The need for user-friendly interfaces and the effective use of AI to personalize guest services · Moving beyond outdated systems to a more integrated approach

Jeff Bzdawka, CEO of Knowland and I discuss the HITEC event, A.I., the growth in both large and small meetings and more insights around how we’ve transitioned to post recovery period and how the way people meet is changing.

KSL Resorts operates some of the premier resorts in the world. On the HITEC show floor, I spoke with James Turnbull, Senior Corporate Director of Operational Finance to discuss how the company thinks about its tech stack and how they’re uniting all their hotels under different flags through technology.

When the $1 billion VAI Resort debuts next year, they have the unique opportunity to leverage in the moment technology to create an amazing customer experience that maximizes revenue per available customer. On the HITEC show floor, Rian Kirkman, SVP Marketing, shares just how their going to do it. Thanks to Unifocus, technology that delivers value, for sponsoring this video.

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.

Stephen Medel, Vice President of Business Development at Pacifica Hotels reoins us again to celebrate the longest Happy Hour Friday of the year and chat about life, the universe and everything.

Anthony and Glenn shoot the breeze today!

The Venetian Resort Las Vegas is celebrating 25 years!! Today in part two of a three part series, I speak with Karin Davis, VP Sales about the past, present and futue of this iconic resort. Watch part 1 here: https://novacancynews.com/what-to-expect-with-venetians-1-billion-renovation/

Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?

Shannon McCallum, Vice President of Operations with Resorts World Las Vegas shares what it's like running the trio of hotels -- Las Vegas Hilton, Conrad Hotels & Resorts Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too.

Rick West, Kenny Weston and Kevin Snyder of Commercial Green Solutions apparently have nothing better to do so they're foolishly joining tonight's shenanigans with Glenn, Craig and Producer Dave. That's right, we used shenanigans.

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association. (www.esla.org) Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.  On this episode we feature the amazing Peggy Berg.  Most recently we all know her as founder and president of the Castell Project for this portion of her career where she striving to help create opportunity for others. But before that she spent decades making change. She was the first female employee elected by the PKF partnership.  Plus, so much more.  Today’s cohost is Mark Skinner who I first got to know when he was also with The Highland Group. Today’s episode is sponsored by Dellisart Hospitality (www.dellisart.com)