Cxotalk: Leadership, Innovation, Disruption

#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:► The intricacies of diagnostic, predictive, and generative AI.► Surprising trends in AI advancements.► Best practices for adopting AI responsibly.► The influence of AI across various industries.► Insights on explainable AI and assessing organizational AI maturity.► Investment strategies in the face of tech ambiguities.► A glimpse into the future: from science fiction to transhumanism timelines.Subscribe: www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice

#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.Tune in to hear Custodio's perspectives on:► The latest trends in remote and hybrid work models► Common pain points organizations face in supporting distributed teams► Solutions for remote work challenges related to technology, compliance, and security► Best practices for selecting the right tools and technologies► The employee experience imperative - how to engage and retain top talent► Employee training and awareness around phishing and security risks► Implementation and change management best practices► The future of work - how 5G, fiber, and other advances will

#storytelling #communication #writing #empathy In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.Topics in this episode include:► The power of stories in business communications► Impact of stories on business success► Empathy translates intellectual ideas into stories with emotional impact► The challenge of storytelling for technology leaders, like CIOs and CTOs► The power of a strong product story► H

#dataanalytics #datascience #ai Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addre

#businesstransformation #digitaltransformation #innovation Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790.Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiq’s methodology distinguishes itself by emphasizing purposefulness and inclusiveness.The conversation includes these topics:► About Atif Rafiq’s book, Decision Sprint► Upstream work: Challenges of business transformation► Reframing approaches to risk management► Complex business problems require inclusive thinking► How to cultivate “input obsession” to develop robust ideas► Use collective intelligence to hack the corporate culture for innovation► Practical examples: Amazon a

#ecommerce #algolia #ecommercebusiness #ecommercewebsite In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google. Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.The conversation includes these topics:► Ecommerce and the paradox of choice► Impact of AI and machine learning on ecommerce► Improving user experience: How AI personalizes shopping► What is vector search?► Vector vs. traditional keyword search► Using personalization to drive higher customer lifetime value► Using AI-powered search to improve ecommerce customer acqu

#hr #cio #employeeexperience In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) to improve employee experience, with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy. John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also discusses challenges these departments face in driving employee engagement, and strategies that he's used to overcome the issues.Here are key points in the discussion:► Intersection of IT with corporate culture and employee engagement► Exploring the relationship between Information Technology (IT) and Human Resources (HR)► Upskilling teams and the workforce in a remote work environment► Touchpoints and planning in the CIO / CHRO relationship► How IT simplifies technology to improve employee experience and engagement► Embedding

#cio #customerexperience #cxostrategyOn CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.The topics for this episode include:► Understanding the CIO role in enhancing customer experience► Bridging the gap between IT systems and customer value► Using technology to meet customer expectations► Creating seamless customer experience with innovative technology► Digital transformation and customer experience are strongly connected► The five pillars of next-generation technology strategy at Citizens► Agile transformation: shifting from monolithic to incremental software development► Aligning the culture of IT and business to support customer experience objectives► Modernizing legacy systems with a platform approa

#marketingstrategy #dataanalytics On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer.The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making:► What is quantitative marketing?► Importance of data and analytics in understanding customers► The power of personalization in marketing► Evaluating return on investment (ROI) in marketing► The role of A/B testing in quantitative marketing► Data collection in marketing: Insights and challenges► Working with structured and unstructured data in marketing► Advice to marketers on approaching data strategically► Privacy concerns in data-driven marketing► What is quantitative intuition?► Incorporating quantitative intuition into business decision-making► The role of artificial intelligence in marketing: i

#dataanalytics #financialservices #goldmansachs In this episode of CXOTalk, we host Neema Raphael, the Chief Data Officer at investment bank Goldman Sachs, who explores the importance of data strategy in the financial services industry.Raphael explains Goldman Sachs' three-pronged approach to managing data: through platform development, content curation, and governance and quality control. The conversation includes a discussion on the challenges and opportunities that come with handling complex, real-time data in a high-stakes environment such as financial services. He also highlights the firm's commitment to open-source platforms, notably its platform called "Legend," as a tool to promote data interoperability throughout the industry. During the conversation, Raphael offers advice on developing a successful data strategy and discusses the role of cloud technology in modern data management.The conversation includes these topics:► Why data is important in financial services► Goldman Sachs’ approach to managing

#otsecurity #paloaltonetworks #zerotrust In this informative episode of CXOTalk, Anand Oswal of Palo Alto Networks explains how to manage security for operational technology (OT). He discusses security related to interconnected devices, critical infrastructure, manufacturing, medical environments and more.Oswal provides a clear overview of the challenges involved in securing OT systems, emphasizing the importance of visibility, segmentation, machine learning, and simplifying operations with legacy architectures.This episode offers valuable insights and practical guidance for professionals seeking to gain a deeper understanding of the intricacies of OT security. From examining the broad attack surface and key challenges to discussing best practices for deployment, this conversation provides a wealth of knowledge to help you effectively secure OT systems.The conversation includes these topics:► About operational technology (OT) and security► Operational technology presents a broad attack surface► Key challenges

#dataanalytics #analytics Watch this important CXOTalk episode for a discussion on data and analytics strategy with Bruno Aziza, Head of Data and Analytics at Google Cloud.Bruno shares insights on the convergence of data and workloads, data products, building trust through governance, and activating real-time data for success in the era of digital transformation.Here is more detail on the topics discussed in this episode:► Convergence of data and workloads► Importance of governance to build trust in data► Activation and real-time data► What are data products► Practical examples of data products► Infrastructure requirements for data products vs. traditional dashboards► Roles and team structure in data science► “Data scientists are lonely”► Data science in small organizations► Data products and digital transformation► Team collaboration in data science► How to build a great data culture► Data quality creates trust and confidence in the data► Steps to build a data and analytics strategySubscribe to the CXOTalk

#digitaltransformation #vmware Discover valuable insights on managing large-scale transformation in this CXOTalk episode featuring Mike Hayes, Chief Operating Officer of VMware. In this conversation, Mike explains how the software giant is navigating change and transformation and pivoting towards a SaaS future. He reveals how VMware is breaking down silos, redesigning processes, and aligning goals to create a unified organization capable of thriving in the multi-cloud era.The conversation includes these topics:► About VMware’s transformation► Navigating large-scale transformation with clear goals► Balancing individual and team incentives for transformation success► Culture and incentives: “Don't give people tasks; give them goals.”► About VMware's internal and external change initiatives► Harmonizing business models with product-led growth strategies► Redesigning processes and breaking down silos across the organization► How to measure and evaluate transformation progress► Business agility: What is it and why

#generativeai #dataanalytics Explore the fascinating evolution of Generative AI from IBM Watson to OpenAI's amazing ChatGPT. Join this exclusive CXOTalk episode as we delve into the groundbreaking advancements and applications in AI and natural language processing. Our guest is Sol Rashidi, who returns to CXOTalk by popular demand.The conversation includes these topics:► Understanding the Chief Analytics Officer role► Evolution of AI: From IBM Watson to today► Unique aspects of ChatGPT and direct-to-consumer AI► Marketing drives broader acceptance of AI► Technology capabilities driving AI adoption► Relationship between generative AI and data science► Best practices for implementing AI within organizations► Importance of AI ethics► Broad social acceptance of generative AI and algorithms► How to build a value case for generative AI► The optimal implementation process for generative AI► What are the skills required for a Chief Data Officer or Chief Analytics Officer► What is the state of gender-inclusive AI toda

#ai #generativeai #drugdiscovery #pharma In this episode of CXOTalk, we have the pleasure of speaking with Dr. Alex Zhavoronkov, the founder and CEO of Insilico Medicine.Insilico Medicine uses artificial intelligence to enhance drug discovery. By combining generative adversarial networks (GANs), reinforcement learning, and other AI techniques, Insilico streamlines the design, synthesis, and testing of new molecules. Their approach has garnered attention, raising $400 million in funding so far.Dr. Zhavoronkov shares insights into Insilico's goals, such as the accelerated development and testing of small molecules targeting specific diseases. We also explore how their software impacts pharmaceutical R&D by enabling researchers to investigate new targets, design molecules with certain properties, and potentially predict the outcomes of clinical trials.Join us as we discuss the evolving landscape of pharmaceuticals and how generative AI can help discover new treatments for chronic diseases and promote a healt

#cybersecurity #aiCXOTalk host Michael Krigsman interviews Michal Pechoucek, CTO of Gen and AI researcher, on the impact of AI on cybersecurity.In this insightful discussion, the two participants explore the evolving relationship between AI and cybersecurity. The conversation covers a range of topics, from AI and machine learning (ML) tools in cyber defense and penetration testing to A/B testing in cyber attacks. The conversation also covers the challenges of AI and cybersecurity research and the maturity of AI-powered tools in the field. The conversation culminates in valuable advice for Chief Information Security Officers (CISOs) and Chief Information Officers (CIOs), as well as thoughts on the future of AI in cybersecurity, including the potential for cognitive attacks and the spread of misinformation.The conversation includes these topics:► Early applications of AI and deep learning in cybersecurity► Consumer cybersecurity and AI-enabled defenses► Evolving cybersecurity threats and cognitive attacks► AI a

#nfl #dataanalytics The NFL's Chief Data and Analytics Officer explains how the National Football League uses data and analytics to gain a competitive edge on and off the field. Learn about the key metrics the league tracks, how the data informs player evaluations and team strategy, and how the NFL is using technology to enhance the fan experience. Our guest co-host for this episode is QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies.The conversation covers these topics:► NFL data goals: improve fan experience, league operations, and team performance► How the NFL uses data and analytics to personalize fan engagement and customer experience► Privacy and consent: addressing customer concerns in data usage► Governance and the democratization of data in the NFL► Four pillars of the NFL’s data and analytics strategy► Managing and leveraging data from the Super Bowl► How the NFL uses data to understand how fans consume content► The partner ecosystem for data and analytics technology in the NFL► De

#ai #chatgpt #generativeai In this episode of CXOTalk, the Chief Technology Officer of EY, who is Nicola Marini Bianzino, explains why generative AI is an arms race. We explore the defining characteristics of ChatGPT and similar tools, and the ethical and legal responsibilities of generative AI. Discover how generative AI will impact the future of work in the enterprise and the importance of ethical AI guidelines for technology developers.The conversation includes these topics:► Generative AI is an arms race► Impact of generative AI on the enterprise► Defining characteristics of ChatGPT► Ethical and legal responsibilities of generative AI► AI governance in the enterprise► What jobs may generative AI make redundant?► What is the impact of generative AI on knowledge management?► How will generative AI change the future of work in the enterprise?► Legal implications of generative AI► “Why do tools such as Google Bard or ChatGPT hallucinate?”► Challenges to enterprise adoption of AI tools► Advice to business lead

#ai #aifailure Join us on CXOTalk episode 778 as we delve into the complexities of AI failure with our guest, Iavor Bojinov, Assistant Professor at Harvard Business School, and QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies. In this episode, we explore the various types of AI failures that can occur, the causes behind them, and how they differ from traditional technology and IT projects.Our experts also address the implications of these differences and distinguish between technology failures and human errors that can cause AI failures. In the second segment, we discuss solutions to address AI failure, including practical advice on how to avoid it in the first place. We also touch on the crucial ethical and privacy considerations associated with AI.This is a must-watch episode for business leaders building an AI group within their organization. Our guests offer valuable insights into AI governance, which can help prevent failures and maximize opportunities.The conversation includes these to

On CXOTalk episode 777, we speak with Kurt John, the Chief Security Officer of Expedia Group, who discussed managing and leading cybersecurity in 2023. From building a decision support structure to explaining the value of security to boards of directors, this interview takes a deep dive into the life of a modern Chief Security Officer.We are joined by guest co-host, QuHarrison Terry, the Chief Growth Officer at Mark Cuban Companies.Don't miss this opportunity to gain valuable insights into the future of cybersecurity and hear from a seasoned leader in the field.Here are the topics covered in this discussion:On Expedia Group and Kurt John's roleOn complexity in the security landscapeOn technical threats to considerOn security for travelers, partners, and employeesOn security in the Expedia Group brands and ecosystemOn building a decision support structure for securityOn defining boundaries of the security ecosystemOn security and privacy as market differentiatorsOn threat intelligence and business outcomesOn p