Storyconnect The Podcast
How One Texas Telco Got 86% of Customers to Use Its App, With Russell Kacer
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:19:55
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Sinopsis
The YK Communications team wanted more subscribers to use their CommandIQ app from Calix in order to reduce trouble calls and improve customer experience. They came up with a multiprong approach that drove app adoption to 86%, earning them a national award and improving the service they deliver.
