Remodelers On The Rise

I spent a little time on the phone with a remodeler down south recently. He went to a home show last week – generated 24 leads – and is struggling to qualify them and have control of the initial phone call with a new prospect. Here’s a list of some initial phone call best practices I shared with him that he found helpful – I hope you find them helpful as well: First things first – pull out your Project Discovery Sheet. Have a process. Have the questions you want to ask in front of you. Not so that you sound scripted at all, but so that you have a process to follow. Be 100% focused on the call. Don’t be multi-tasking. Don’t be driving. Be 100% into it. Smile (yes – you can ‘see’ that smile through the phone.) Be friendly and up-beat. Set the expectation of how long the call will last. ‘Do you have 10-15 minutes to talk about your project?’ If your initial phone call is lasting 5 minutes – you aren’t asking enough questions. Ask a lot of questions about their project – enough so that you have a clear picture o