Critical Mass Radio Show

Dana Soza is a globally recognized Top 100 Customer Success Strategist, and Founder and CEO of a customer success consultancy/coaching practice for customer success newbies and professionals alike in Newport Beach, CA.   With an award-winning 20+ year career as a sales executive, certified educator, and recognized CS thought leader, Dana advises aspiring newbies, experienced professionals, and companies to excel along their CS journey. She is chapter leader for Gainsight’s PulseLocal OC’s How-To Happy Hour and contributor to the Customer Success Association's first-ever CSM Competency Standards.   Dana is the author of How to Land and Succeed in the Customer Success Profession: a success playbook for your employment journey, and creator of several signature programs including her CS Career Evolution Framework, CS Breakfast Club series, and the #CustomerEverything Club.   Dana joins Ric Franzi on Critical Mass Business Talk Show to discuss the Customer Success niche, and Dana's current initiatives withi