Curated Experience
#55: Is Empathy a skill or an Emotion (With Bob Furniss)
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:16:55
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Sinopsis
Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question @bobfurniss
