Curated Experience
#75 - The only five metrics you need in your contact center
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:32:05
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Sinopsis
How many metric should you have? Should it be uniform across roles Not every metrics belongs on a scorecard Should you vary the weighting by role? What are the five metrics? CSAT First Contact resolution Tune in to hear the other 3 Follow Bob on linkedin and twitter
