Executive Innovation: The Evolution Of Customer Experience & Sales

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Todd Unger of the American Medical Association. Todd Unger is the Chief Experience Officer and SVP of Physician Engagement at the American Medical Association. He has led digital change initiatives at companies such as AOL and Time Inc. Listen in as we discuss topics such as: Todd shares his experience as a “productive disruptor”, transforming companies to new digital heights and the way he’s done it over the years. We talk about why companies don’t believe that they need digital. The problems that these companies face when they decide not to transformation and why now it’s not "whether we transform" but "how can we transform". How to not end up in the “news” of closing locations because you didn’t embrace digital customer demands and buying trends.Learn about the embracing digital in healthcare and what physicians should be thinking about to embrace this digital patient experience demands to help grow and