Managing Up

Travis and Brandon discuss how central coaching is to quality management, the 2-way nature of coaching, and the critical role listening plays in becoming a better coach. HBR: The 9 Skills of Great Coaches https://hbr.org/2018/08/managers-think-theyre-good-at-coaching-theyre-not listening questioning giving feedback assisting with goal setting showing empathy letting the coachee arrive at their own solution recognizing and pointing out strengths providing structure encouraging a solution-focused approach Mindset by Carol Dweck https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322 f I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating by Alan Alda https://www.amazon.com/Understood-Would-Have-This-Look/dp/1524781924 Hill Climbing algorithm https://en.wikipedia.org/wiki/Hill_climbing