Lean Blog Interviews

Episode #205 is a conversation with Joe Schnur, VP Business Development at Intelligent M, a company that "designs data-driven hand hygiene compliance improvement solutions for hospitals that dramatically reduce healthcare-acquired infections and their associated costs." Joe and I share a passion for improving patient safety and we've had a number of great conversations comparing notes on the problem and the different ways we need to work toward solving it. We decided to finally record one of those discussions for a podcast. In the podcast, Joe shares some shocking statistics about "hand hygiene compliance" - that while hospitals report numbers that are far higher, the typical care provider washes or cleans their hands only about 20% of the time. One management challenge (and sales challenge for Joe) is that hospital executives might find it too easy to sit back and point to the inaccurately high numbers that claim 90%+ compliance (numbers that are based on sampling instead of real data). When I first started