Insurance Happy Hour

J.D. Power released a study on auto insurance satisfaction that showed websites have surpassed agents in terms of customer satisfaction and loyalty Plus, Laird sounds off on virtual trade shows and #technicaldifficulties. It's happened – customers now like websites more than real insurance agents (https://www.insurancebusinessmag.com/us/news/breaking-news/its-happened--customers-now-like-websites-more-than-real-insurance-agents-225093.aspx) U.S. Auto Insurance Satisfaction Study (https://www.jdpower.com/business/insurance/us-auto-insurance-satisfaction-study)