Insurance Happy Hour

Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill. The Great Insurance Debate: Who Owns the Customer—Agent or Carrier? (https://www.carriermanagement.com/features/2019/11/03/199963.htm) For Lemonade, Pink in Germany Is (at Least Temporarily) Verboten (https://www.carriermanagement.com/news/2019/11/04/199975.htm) What’s the Deal With Millenial Pink? (https://www.theguardian.com/artanddesign/shortcuts/2017/mar/22/millennial-pink-is-the-colour-of-now-but-what-exactly-is-it) #FreethePink (https://twitter.com/search?q=%23freethepink&src=recent_search_click)