Insurance Happy Hour

State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves. What consumer data reveals about insurance agents vs. bots (https://www.propertycasualty360.com/2018/12/11/what-consumer-data-reveals-about-agents-vs-bots) RoboAgent | State Farm Commercial (https://www.youtube.com/watch?v=KIWfc9aI1YI) Customers Vote: State Farm or Lemonade? (http://insurancethoughtleadership.com/customers-vote-state-farm-or-lemonade)