Transformation Talks

In this sixth episode of Transformation Talks, Strategy& Partner David Lancefield speaks with Dame Moya Greene, former chief executive of Royal Mail. Moya shares her insights on how to approach a complex transformation, drawing on her own experience involving multiple different stakeholders such as unions, government and regulators. She also tells us how, as a board member, it pays to recognise the intellectual and emotional “smarts” of your company’s executive team.