Crack The Customer Code

Keurig brews social backlash, recent innovation goes back in the grinder Ramon DeLeon, Global Business and Social Media Keynote Speaker Customer Hero: Disney Cruise Line’s unbelievable dedication to details     SPONSOR MESSAGE   Confident, in control, successful... Is this how you feel when you work with customers? If you answered "no" you're not alone. Customer service can be incredibly difficult. Adam’s new book, Be Your Customer's Hero: Real World Tips and Techniques for the Service Front Lines is here to help. Be Your Customer's Hero is designed to help you and your teams gain the mindset and skills needed to create hero class customer experiences. Go to beyourcustomershero.com to get your copy today.     Keurig’s attempt to box in customers backfires     Jeannie and Adam discuss how Keurig’s customers react to a recent innovation designed to force the use of proprietary supplies.     Customers have spoken up, and Keurig has listened! But is it too late? How will they address customers who