Crack The Customer Code

SPONSOR MESSAGE Customer Experience is hot… but are you taking advantage of its huge potential to make your services business more prominent and profitable? Join Service Strategies for an informative Customer Experience Workshop in San Diego on October 27th. You’ll learn how to create customer success while generating profitable revenue for your services business. The workshop is part of the Service Industry Summit event, which bring together leaders from companies like Cisco, Dell and others to discuss the challenges of a changing service landscape. Visit servicestrategies.com to learn more.   Employee Empowerment: Is it a Fad or a Winning Strategy?   Employee empowerment is a term we hear a lot these days, but how do you define it? The answer can make a huge difference for your business.    Adam and Jeannie discuss how true employee empowerment means more than just giving employees a budget and a set of rules. How easy is it for employees to actually use that power? Culture plays a huge role!    Adam shares