Crack The Customer Code

John Murphy discusses how emotional intelligence can be a driver of success across metrics as you learn how to engage with your team, your clients, and your customers. How can business leaders engage their team in the company vision? "Emotional intelligence is absolutely fundamental to the growth and development of an organiztion," says John Murphy, the founder of John Murphy International, "and strong leadership is the [vehicle] for this sort of engagement." By creating an emotional connection, leaders are able to fully engage with their clients and employees and help them to invest in the business and the product, thereby creating a dedicated and empowered team. 4 Universal traits of successful leaders Successful leaders are very emotionally aware—both of their own internal environment and of those around them. They are continuous learners and have an attitude that allows them to be very open to learning new skills and to be honest about it. All successful leaders have daily rituals that feed them