Crack The Customer Code

Tom Schwab describes how business leaders can implement NPS and inbound marketing to focus on customer satisfaction and offer them the products and services they need. Tom Schwab: Inbound Expert Tom Schwab is an entrepreneur, a consultant, a writer, a Navy Vet, and an expert at inbound engineering and strategy. He empowers business owners to implement and understand digital tools, build sales, and create marketing machines that amplify their business model by taking them beyond a single efficient transaction to building a lifetime brand. Connect with Tom: LinkedIn Twitter www.tmschwab.com/ctcc www.tmschwab.com Listen To This Episode! [iframe style="border:none" src="http://html5-player.libsyn.com/embed/episode/id/3751156/height/25/width/320/thumbnail/no/theme/standard-mini" height="25" width="320" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen] Sponsor Message The Service Capability & Performance (SCP) Standards establish the Global Benchmark f