Crack The Customer Code

Good customer service can give your company a competitive financial edge. Lori Jo Vest, co-author of Who’s Your Gladys joins the podcast today to identify key customer service strategies to take your company from simply stable to thriving and prosperous. Customer Service Gives You a Cutting Edge Advantage The key to growth through customer service, says Lori, is referral and repeat business. By creating an exceptional, thoughtful experience for your customers, those people will make sure that they reward your efforts by making you their go-to for repeat business. They will also encourage their friends and family members to support you based on their experience, creating dedicated zombie loyalists, if you will. Thus, instead of stable sales, your business will experience an increase in sales. But how do businesses make customer service a part of their company identity and manage this advantage long-term? Join Adam, Jeannie and Lori to find out. About Lori In addition to being the co-author of the best-sell