Crack The Customer Code

Matt Phillips is the President of management consulting firm, Phillips and Company. Matt helps us all understand breakthrough innovations and experience. Innovation Improves Customer Experience What is expected in the experience offered to customers and what should be unexpected? These are some of the questions Matt poses when considering innovation. Matt talks about luxury hotel experiences, futuristic customer service robots, and ice swimming in Finland.  What are the best ways to innovate? Matt has been tackling this question for more than a decade, and he has great stories to share. Listen in to hear how the future is changing, and how you can innovate for it. Matt Phillips: Innovation Expert Matt Phillips is president of management consulting firm Phillips & Co. Launched in 2003, their area of expertise is Breakthrough Strategy - the development of innovative new products, services and experiences. Their clients include Paramount Pictures, Dell, Hyatt, Bath & Body Works, SC Johnson, major ad agenci