Crack The Customer Code

Mana Ionescu, President of Lightspan Digital, shares tips and insights on keeping up with the changing landscape of social customer care. Social Customer Care with Purpose In today’s marketplace, as Mana explains, few organizations can thrive and compete without a presence on social media. But what does that mean for customer care? Mana shares some valuable insights for smaller organizations who need to provide a better level of care on social channels without a dedicated social media team. Many organizations are making the same mistakes over and over again. Mana outlines some of the common pitfalls of social customer care and what to watch out for.  Are you ready to tackle customer care on your social channels? Are you sure!? Listen in and Mana will help you decide what your organization can realistically do TODAY to provide top-notch social customer care without breaking the bank. Mana Ionescu, President of Lightspan Digital Mana and her team focus on driving traffic to clients’ websites and building