Crack The Customer Code

You love your customers, but do they know it? Adam and Jeannie have dedicated this special Valentine’s Day episode to showing customers love. Do you love your customers? Let's make sure they feel it! There are many ways people define love, but we’re focusing on what it means to love your customers. The word “love” is used a lot in the context of customer experience, and we’re finding it means different things to different organizations. So what is customer love? Some may say it’s about delivering those “wow” moments, but Adam and Jeannie think it’s about much more than that. Showing your love for customers can be simply delivering a consistent customer journey, where your love for customers is reinforced every step of the way. In this episode, we explore some real examples of great ways to show your customers the love. Related Content CustomerThink post, The Conflicted Rhetoric of Marketing and Sales Gottman Institute post, The Positive Perspective: Dr. Gottman’s Magic Ratio! 360Connext® post and Slide