Crack The Customer Code

Jeannie and Adam put the hype and buzzwords aside to discuss what employee engagement really is so you can create a highly-motivated team around a great customer experience. Employee engagement: Have we got it all wrong? Employee engagement has been a buzzphrase for the past few years, and with good reason! It’s no secret that positively engaged employees are vital to a strong workplace culture, leading to increased customer satisfaction and loyalty. But Adam and Jeannie have some sad news: Despite all the buzz, a national study from Gallup reveals employee engagement was actually no better in 2015 than it was in 2014. What are we missing? Our hosts discuss some of the common ways companies miss the mark when trying to improve employee engagement. Many just don’t know where to start, or more importantly, how to create engagement that actually has a positive impact on internal culture and overall customer experience. It’s not easy, and it’s different for every company. But if you’re willing to invest your