Crack The Customer Code

Today’s guest helps us understand emotional intelligence to bridge the gap between employee engagement and improved customer experiences. Emotional intelligence creates great customer experiences What is the connection between employee engagement and improved customer experience? Jim Rembach shares some of the most important ways true employee engagement helps the overall experience. It comes down to emotion, and the need to train for it is more important than ever. Improving emotional intelligence, as Jim explains, is the key to proper employee engagement. And it’s not just for workplace environments that revolve around a product or service that’s particularly emotional. All workplaces are emotional!  What can business leaders do TODAY to make their organizations more customer-centric from the inside out? Jim draws from real-life experience and shares some great stories of employee engagement successes and failures. It all points back to improving emotional intelligence, folks. And Jim has some great ti