Crack The Customer Code

Today’s guest discusses how he helps big hospitality brands improve the guest experience and forge better connections with their customers, resulting in explosive growth. Growth hacking with an excellent guest experience Mike Ganino shares how he helped companies like Potbelly and Protein Bar grow from small companies with only a handful of locations to beloved household names. Wouldn’t you like to do this for your brand? It all comes back to culture and leadership. Mike explains how he helps companies overcome the organizational challenges that have an impact on the customer experience. News flash: it’s not just training, or the tools and resources. People in leadership roles need to understand the impact they have on the customer experience, and then understand the impact they want to have. And though many leaders already know this, they struggle to decide where and how to get started. That’s where Mike steps in! Need to improve the service experience and grow your brand? Mike outlines the process that