Crack The Customer Code

Adam and Jeannie discuss how the Cleveland Clinic uses environmental design as an integral part of the experience. Environmental design: An integral part of the experience The Cleveland clinic is world renowned as a pioneer in improving the patient experience. But aside from focusing on patient empathy and access, they are also using art and design to help create an environment that’s conducive to the experience they want to deliver. In this episode, Jeannie and Adam share observations from their visits to the Cleveland Clinic, and how they use structural and artistic elements to create a feeling of tranquility and well-being. How does the environment you create impact the experiences you deliver?  Related Content 360Connext™ post, The Intentionality of Patient Empathy Episode 098: Brian Solis, Where Business Meets Design Episode 121: CXPA Live, Healthcare Experience Observations Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience yo