Crack The Customer Code

Adam and Jeannie discuss the overlap of sales and customer experience with author and sales coach, Casey Carpenter. About our guest An introverted, shy wallflower turned dynamic business-builder, Casey knows this: Anyone can improve her sales skills with the right training and the right mentor. Casey founded The Sales Breakthrough Coach for organizations that want to exponentially improve their sales, communication and leadership skills, and close more deals. She designed and delivered customized online learning content for the Productive Environment Institute, and recently led sales and leadership- boosting workshops for Believe, Inspire, Grow, Women in Health Management, and the Association of Image Consultants International. Casey served as a sales expert panelist at Montclair State University’s Women Entrepreneurs Week. She recently joined the Forbes Coaches Council, an invitation-only community for leading business coaches. She is also the author of the brand new book, “Introverts in Sales: Turn Your