Crack The Customer Code

Today we’re uncovering what every small business owner needs to know about online reviews with Daniel Lemin, reputation expert and author of Manipurated. About our guest Daniel Lemin is a respected authority on the reputation industry. An early Google hire, Lemin was one of the first pioneers to realize the importance, impact, and power of online ratings and reviews on businesses and the ongoing struggle business owners have with their online reputations. Daniel is the head of consulting for Jay Baer’s Convince & Convert consulting team, and he’s a regular contributor to the Convince & Convert marketing blog, rated the number-one content-marketing blog in the world. Connect with Daniel Twitter LinkedIn Facebook Slideshare Daniel’s Book: Manipurated Related Content:  360Connext® post, 3 Ways to Survive Dangerously Casual Customer Reviews Episode 096: Jay Baer, Hug Your Haters Episode 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps Sponsor message: EXCELLERATE SERVICE 2016