Crack The Customer Code

Christoff Weihman, bestselling author and coordinator of the Excellerate Service 2016 conference, shares his secrets to 5-star service in the hospitality industry. About our guest Throughout his career, Christoff Weihman has served in various capacities-as a server, bartender, wine sales rep, catering sales manager, event planner, and banquet service manager. He has worked for Wolfgang Puck in Hollywood; Darden Restaurants, as well as other establishments in St. Louis, Los Angeles, and at the Hyatt in Guam and Nikko Hotel in Saipan. He has spent many years in Sales & Business Development, as well, including in the automotive industry as well as Staffing and Recruiting. Christoff believes that regardless of the type of restaurant or establishment, 5 Star Service should always be the goal. He is a life-long learner, an avid reader, and passionate about personal development. He writes a weekly blog about Customer Service entitled Soupfly which has readers in 108 countries.  He is currently working on his 2nd