Crack The Customer Code

Adam and Jeannie discuss leadership skills that drive customer experience success with international change advocate and author of Keep Stepping, Joy Marsden. About our guest Joy Marsden has over 20 years business experience in technical textile design, Marketing, Customer Service and Area Sales Management working with blue chip companies including Marks and Spencer, Mars, Next PLC and Avon Cosmetics.  Today as an influential change advocate, Joy works internationally using her uniquely designed Keep Stepping!® program, which focuses on key principles that must be mastered when going through challenge and change. She is an author of the book “Keep Stepping! Essential ways to lead yourself and others through challenge and change.” Joy works with leaders and their teams in both the public and private sector and some of her clients include, PepsiCo, Michelin, BBC, Aon, Chartered Institute for Personal Development, Police Superintendents’ Association, Oracle and National Institute of Health & Research. Episo